Support » Theme: ColorMag » Themegrill CologMag and eStore free theme got reset

  • Resolved meijerdoue

    (@meijerdoue)


    Anyone facing similar problem like mine?

    I have 2 free themes from Themegrill, namely eStore and ColorMag. Both sites were created less than 6 mths ago and was working fine. Suddenly, this morning both sites appeared like its themes just got installed, and everything went missing.

    Can anyone suggest the cause of this?

    • This topic was modified 8 months, 1 week ago by meijerdoue.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @meijerdoue

    To get back your site, the best approach is to contact your hosting provider and ask them to restore to last working backup they have. Most of the hosting provider these days do have backup system.

    Once you do this, please delete or deactivate the ThemeGrill Demo Importer plugin if you’re not using it anymore otherwise update to the latest version of the plugin (1.6.3)

    Thanks.

    Thanks to the both of you guys.

    I’ve got our hosting provider to restore those sites and now working on the patch file from the link zajiczech provide after updating to v1.6.3 as suggested by Ashish.

    Hi Ashish,

    1- Upon updating to v1.6.3 must I still add the patch suggested from the link zajiczech provide?
    2- Must I still create and upgrade a new user to admin role without having ‘admin’ in its username?

    @meijerdoue

    If you have already upgraded to the latest version of the plugin, ie, 1.6.3 then, no further steps is required from your side. Also, if you do not want to use that plugin then, you can delete it from your site too.

    And regarding on creating the username with admin, you can do it however, it is not preferred to add the username as admin in any circumstances. Hope these clarifies your issue.

    Thanks.

    Okay, I’ll still use this plugin. It’s nice.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Themegrill CologMag and eStore free theme got reset’ is closed to new replies.