Title: Code Highlighting in Tickets
Last modified: September 1, 2016

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# Code Highlighting in Tickets

 *  Resolved [ninetienne](https://wordpress.org/support/users/ninetienne/)
 * (@ninetienne)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/)
 * What’s the best way to make Awesome Support highlight code in ticket messages,
   both in admin and front-end?
 * Our clients often ask to provide Custom CSS code for example.
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627282)
 * [@siamkreative](https://wordpress.org/support/users/siamkreative/)
 *  Thread Starter [ninetienne](https://wordpress.org/support/users/ninetienne/)
 * (@ninetienne)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627283)
 * Hi Julien,
 * I’ve installed WP Code Highlight.js plugin and it’s working fine when inserting
   a [code] shortcode in the ticket body (first message), however Awesome Support
   seems to strip out the shortcodes from the tickets messages (answers), so we're
   no longer able to use [code]. However pre and code html tags are working fine.
 * I would still prefer Awesome Support not to strip out the shortcodes.
 * Is it possible?
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627284)
 * No, it will not be possible. Awesome Support strips shortcodes for security reasons.
   Sorry about that.
 *  Thread Starter [ninetienne](https://wordpress.org/support/users/ninetienne/)
 * (@ninetienne)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627285)
 * I think it’s safe to allow shortcodes from admin users only.
 * Thanks, anyway.
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627286)
 * Unfortunately it is not. Various user roles can have access to tickets, and if
   shortcodes were rendered, it could be quite easy for someone to get access to
   information (s)he was not supposed to.
 *  Thread Starter [ninetienne](https://wordpress.org/support/users/ninetienne/)
 * (@ninetienne)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627287)
 * OK, agreed 😉

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Code Highlighting in Tickets’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * 6 replies
 * 2 participants
 * Last reply from: [ninetienne](https://wordpress.org/support/users/ninetienne/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/code-highlighting-in-tickets/#post-7627287)
 * Status: resolved