Support » Plugin: Cloudinary - Image management and manipulation in the cloud + CDN » Cloudinary Un-syncs 7 product images randomly

  • Hi,

    We’re using the newest version of the Cloudinary plugin with WordPress/WooCommerce and we’re experiencing a very strange error over the past few months and have not been able to figure it out ourselves.

    The long and short of the issue is that every few days (It seems to be random?) Our wordpress/Woocommerce will un-sync the latest 7 product main images added to Cloudinary, resulting in a broken image link. No other images are affected, just featured images within the most recent seven products published.

    To fix the issue is simple, we just have to re-upload those images to Cloudinary via the Media Folder.

    Do you have any support?

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  • Plugin Author cloudinary

    (@cloudinary)

    Hi, tannerk87. While there were no recent Cloudinary changes that could cause that behaviour, we suspect that the issue you’re facing might be related to a WooCommerce issue. You may want to consider updating to the latest WooCommerce version and see if it helps. If this doesn’t help, we recommend contacting Woocommerce’s support.

Viewing 1 replies (of 1 total)
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