Cloudinary PlugIn creates error with Patterns

  • Resolved prodport

    (@prodport)


    4 months, 2 weeks ago

    I’m using the Cloudinary plugin ver 3.24 with WordPress 6.7.1 and GeneratePress. When I go to access any pattern and click to view, I get an error. If I copy the error to the clipboard, I get this:

    TypeError: Cannot read properties of null (reading 'querySelectorAll')
        at Object.event (https://z9wmaqc4h1-staging.onrocket.site/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/js/block-editor.js?ver=3.2.4:1:3706)
        at https://z9wmaqc4h1-staging.onrocket.site/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/js/block-editor.js?ver=3.2.4:1:3555
        at https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:19884
        at Array.forEach (<anonymous>)
        at n (https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:19872)
        at Object.emit (https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:20019)
        at s (https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:20143)
        at https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:20667
        at https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:18995
        at v (https://z9wmaqc4h1-staging.onrocket.site/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:2:8167)

    If I disable the Cloudinary plugin, I can proceed.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Wissam @ Cloudinary

    (@wissamcloudinary)

    4 months, 2 weeks ago

    Hi there, 
     
    Thanks for reaching out. 
     
    If you can share any further details of the issue, that will definitely help us to identify a solution. 
     
    Also, in order to be able to further investigate the issue you’re experiencing, may I ask you to please share a system report from the plugin as explained in this help centre article?
     
    The system report will contain details of how the plugin is configured and details of your WordPress environment. If you can also add some specific assets to the system report (see the 2nd video in the article for an example) that would also be helpful. 
     
    With this info, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it. 
     
    Would you also be willing to provide us with temporary access to a sandbox environment of your site, where we can take a look and debug directly if we can’t identify an issue from the contents of the report? 
     
    Looking forward to your update. 
     
    Kind regards, 
    Wissam

    Thread Starter prodport

    (@prodport)

    4 months, 2 weeks ago

    I have the JSON file but I don’t how I can attach a file. Do you have a support address I can send to?

    I did create a short video to show the problem. https://app.screencast.com/OMRK6zsxwQhbe

    And happy to give you access to staging. Problem happens on production. Main differences is I can’t update some staging plugins because of author restrictions.

    Plugin Support Anthony @ Cloudinary

    (@atdcloud)

    4 months, 2 weeks ago

    Hi,

    Thank you for the update. In order to further investigate the issue you’re experiencing, may I ask you to please share a system report from the plugin as explained in this help centre article?

    Thank you,

    Thread Starter prodport

    (@prodport)

    4 months, 2 weeks ago

    As i mentioned, I have the JSON file but I need an address to post it to since I can’t attach a file here.

    Plugin Support Anthony @ Cloudinary

    (@atdcloud)

    4 months, 2 weeks ago

    Hi,
    Please email that system report to support@cloudinary.com

    Regards,

    Thread Starter prodport

    (@prodport)

    4 months, 2 weeks ago

    I sent the required files to this address. I got back an AI response from Fin. I followed instructions to let folks know I still needed help. Hopefully, you got the info.

    Plugin Support Wissam @ Cloudinary

    (@wissamcloudinary)

    3 months, 4 weeks ago

    Hi there,
    Thanks for sending over the required files! We’ve received your support ticket, and our team is reviewing your case.

    Since this is now being handled via the support ticket, I’ll go ahead and close this thread. If you have any further updates or questions, feel free to follow up directly through your ticket.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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