Support » Plugin: Cloudinary - Image management and manipulation in the cloud + CDN » Cloudinary and Site Origin’s Page Builder

  • I’m using Site Origin’s Page Builder for a website of mine and noticed that the Cloudinary “insert media button” doesn’t respond. I’m wondering how to troubleshoot this.

    When I click on the button in the text editor, nothing happens.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cloudinary

    (@cloudinary)

    Hi Jerry,

    Thanks for reaching out.

    As there are a plethora of 3rd party plugins out there, there may be some cases where other plugins collide with our plugin’s functionality. Also, note that our plugin was designed to work with posts/pages. While 3rd party plugins, may sometimes work, Cloudinary’s plugin wasn’t designed for that, and therefore it may not support them.

    That said, if you could share with us ways to reproduce the issue, and/or share any errors or logs you can get (client and server), we’d gladly take a closer look at it.

    Looking forward to your update.

    Best,
    Roee

    Hi Roee,

    Thanks for you reply. I understand very well that you’re first aim is to work with the core of WordPress (posts and pages).

    Yet there are a number of 3rd party plugins (for example Enfold, The7, Avada, Site Origin (free)) which are widely being used by WordPress developers.

    That said it’s the question where the main “responsibility” lies for theme and plugin developers. Who wants to be compatible with who? You cannot “please them all”.

    I’m not a programmer but – for example – I see that the full-screen modus of Tiny MCE doesn’t work with Avada. So both Tiny MCE and Avada produce something for WordPress, but together they (can) have their limitations. Perhaps something I have to accept that it works this way with all these plugins which are on the market today.

    For the website from my tennisclub I’m working on I’ll make a testing environment. If you’d want to take a look, perhaps it’s a minor issue which quickly can be solved. I hope so 🙂

    I just discovered Cloudinary via the “Featured Image From URL” and must say you deliver a wonderfull service!

    Plugin Author cloudinary

    (@cloudinary)

    Hi Jerry,

    Thanks for your input on this.

    We would love to take a closer look at your specific environment.

    If you want to share your credentials you could send these to support@cloudinary.com and we would see how to approach this.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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