Title: Cloud Synchronise not working
Last modified: July 24, 2025

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# Cloud Synchronise not working

 *  Resolved [toprobroy](https://wordpress.org/support/users/toprobroy/)
 * (@toprobroy)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/)
 * It keeps trying to synchronise to the cloud.
 *  Jul 24 2025 05:37:03: Error occurred while checking account status. cURL error
   77: error setting certificate file: /var/www/vhosts/new.eeesafe.com/httpdocs/
   wp-includes/Requests/src/../certificates/cacert.pem 
 * Jul 24 2025 15:49:23: Error occurred on last SpamFireWall check. SpamFireWall
   database is outdated. Please, try to synchronize with the cloud.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcloud-synchronise-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/#post-18569705)
 * Hello [@toprobroy](https://wordpress.org/support/users/toprobroy/),
 * One of these actions may help you:
 * 1) WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings
   → change the “Use WordPress HTTP API” option → Save Changes.
 * 2) Check if our IPs are available from your webserver: [https://cleantalk.org/help/cleantalk-servers-ip-addresses](https://cleantalk.org/help/cleantalk-servers-ip-addresses)(
   points 1-3).
 * 3) Check if CURL support and allow_url_fopen (in php.ini) options are available
   and enabled on your webserver. You can ask about this your webmaster or your 
   hosting provider.
 * After each action click “Synchronize with Cloud” in the plugin settings, wait
   until the rotating icon disappears and refresh the page.
 * Did it help you?
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/#post-18575399)
 * Hello,
 * We haven’t heard back from you in a few days, so I’m going to mark this topic
   as “resolved”.If you have any further questions, you can start a new topic or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Thread Starter [toprobroy](https://wordpress.org/support/users/toprobroy/)
 * (@toprobroy)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/#post-18576458)
 * I think it’s fixed for now.
   Thanks
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/#post-18576468)
 * You’re welcome!
 * We are glad to know the issue is solved.
 * If you have a moment, could you please leave us some feedback? We would be very
   grateful: [https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cloud Synchronise not working’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
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## Tags

 * [synch](https://wordpress.org/support/topic-tag/synch/)

 * 7 replies
 * 2 participants
 * Last reply from: [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/cloud-synchronise-not-working/#post-18576468)
 * Status: resolved