Hello there,
Thanks for contacting us. I hope you are doing well.
The free version of SupportCandy does not have the requested feature. Your requirement can be fulfilled using the Automatic Close ticket add-on. It is a premium add-on and is included in all the Premium plans of SupportCandy.
The add-on helps you to close the tickets of required statuses after particular days. Please visit this link to learn more about the add-on.
Please feel free to get back to us if you need any other assistance.
Thank you.
Hello,
thanks for the reply.
Ours is not a free license but a paid one.
(license a9204d60e19dea592dab3c0f0f3b883f)
At this point we would like to know where it is possible to activate this additional service.
I await clarifications, thanks.
Simone
Hello Simone,
Please remove your license key immediately from the above reply, it is not good practice to share the license key on a public forum. Edit your reply and remove the license key.
Please raise a ticket on our support portal, we will help you with the further stpes to activate add-ons.
Thank you.
Hello Simone,
We have revoked the licence key, you can get your new licence key under My Account section.
Please raise a ticket on our support portal, we will help you with the further stpes to activate add-ons.
Thank you.
Hi, I didn’t know.. sorry.
How to remove it?
I can’t find a way to edit my answers or delete the ticket I opened.
I await clarification, thanks.
Hello Simone,
No Worries, we have revoked the licence key, now you need to use the new licence key.
You can get your new licence key under My Account section.
Please raise a ticket on our support portal, we will help you with the further stpes to activate add-ons.
Thank you.
ok I opened a ticket for you now. I’m waiting for steps to take at this point to remove the old license and insert the new one, thanks.
Simone
