Title: Close on conversion not working
Last modified: August 30, 2016

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# Close on conversion not working

 *  Resolved [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/)
 * Hi, I setup your popup to display a form generated by the ‘Contact Form to Email’
   plugin. The ‘X’ to close the popup wasn’t working, so I disabled Ajax, but now
   the popup doesn’t close after submitting the form. I tried adding the javascript
   snippet you mentioned in another thread to the functions.php and then header.
   php files of my child theme, but that didn’t work. (I tried it within <script
   > tags). How can I have the form close when users click the submit button?
 * URL: [http://www.inspirationzone.devadigm.com/](http://www.inspirationzone.devadigm.com/)
 * Thanks.
 * [https://wordpress.org/plugins/popups/](https://wordpress.org/plugins/popups/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335688)
 * Hi Sorry for the delay, it seems you already changed to another popup solution
   so Im closing this thread.
 * Thanks
 *  Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335690)
 * The other popup is only a temporary solution, I want to use yours. Can you please
   help?
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335691)
 * I need to see the error. Could you please create at least a test page? The error
   you mention it seems related to a javascript error
 *  Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335693)
 * Damian, thanks for looking. I have reinstalled the plugin on the staging site
   so you can look.
 * URL: [http://www.inspirationzone.devadigm.com/](http://www.inspirationzone.devadigm.com/)
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335695)
 * Could you plese enable ajax mode and set cookies to 0 ?
    Regards
 *  Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335697)
 * I enabled ajax mode. How do I set cookies to 0?
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335701)
 * The cookie to 0 are set in the popup appearance settings.
    It seems that your
   theme throw a javascript issue that’s why you can’t close it.
 * Try also changing in the popup fadein to slide effect.
 *  Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335702)
 * I changed the cookies to 0 and changed the effect. How do I fix the javascript
   issue on the plugin?
 *  Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/)
 * (@devadigm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335706)
 * I got this working. The JQuery error was caused by the jquery.easing file. I 
   fixed it by following the directions on this blog post: [http://www.gilluminate.com/2011/06/06/jquery-easingjquery-easing-def-is-not-a-function/](http://www.gilluminate.com/2011/06/06/jquery-easingjquery-easing-def-is-not-a-function/)
 * Only problem I have now is the “x” for the close box isn’t appearing. I’m going
   to search to see if there is already a solution for that.
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335708)
 * That’s your theme overwriting the font from popup plugin css . I’m on my mobile
   so I can’t tell the exact rule but check that

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Close on conversion not working’ is closed to new replies.

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## Tags

 * [button](https://wordpress.org/support/topic-tag/button/)
 * [close](https://wordpress.org/support/topic-tag/close/)
 * [contact](https://wordpress.org/support/topic-tag/contact/)
 * [form](https://wordpress.org/support/topic-tag/form/)
 * [popup](https://wordpress.org/support/topic-tag/popup/)
 * [submit](https://wordpress.org/support/topic-tag/submit/)

 * 10 replies
 * 2 participants
 * Last reply from: [Damian](https://wordpress.org/support/users/timersys/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/close-on-conversion-not-working/#post-6335708)
 * Status: resolved