Dear @robthomas ,
Thanks for getting back to us!
Can you, please, let me know which version of the plugin you use?
Also, have you tried clear the cache?
What are the results?
Will be looking forward to hearing from you soon.
Hello! We are using Popup Builder Version 3.68.5.2.
We have tried clearing cache, many times!
Sorry, we just updated to 3.69 right now.
After doing so, i’ve cleared cache and tested. While viewing in Safari on my iPhone, when i click the “X” button, the “x” button disappears, but the popup does not. If i push where the “X” button was, it reappears. This repeats with each press.
Dear @robthomas ,
Thanks for getting back to us!
We tested the given website and noticed the issue.
Please, give us some time to fix that.
We will let you know, once we have an update on that.
Dear @robthomas ,
You are most welcome!
We appreciate your patience and collaboration.
Hello! Just checking in on this and seeing if the close “X” on mobile has been fixed yet?
Hello,
Our organization is having the same problem. The close button is appearing normally on desktops and android mobiles, but on Apple iPhones, the close button is being cut off.
Please see this screenshot: https://ibb.co/xFFYgMQ. The pop-up can be found on the homepage of our website, http://www.communityfoodshare.org.
Similar to the first commenter, this is important for us to resolve as we are a food bank getting a lot more food out to more people in need in light of the pandemic. Thanks.
Hello @robthomas,
We are sorry your issue is not resolved with the recent update.
Could you please try to do the following:
1. Edit your popup
2. Inside the ‘Custom CSS or JS’ -> CSS metabox insert the following code:
<style>.sgpb-popup-close-button-1:hover, .sgpb-popup-close-button-1:focus, .sgpb-popup-close-button-1:active{z-index:9999999999999 !important;}</style>
Like this https://prnt.sc/uuwl2i
Please let us know if that solves the issue.
Dear @communityfoodshare,
You are facing a different problem.
We were able to identify the cause and the fix will be included in our upcoming update (probably next week).
Thank you for your cooperation.
Awesome! That CSS worked perfectly. thank you so much for providing me the workaround!
Cheers! 🙂
Thank you for letting us know about the update! We look forward to getting the new version. Have a great day.