Dear @robthomas ,
Thanks for getting in touch.
Can you, please, confirm that this is the right popup or not:
https://prnt.sc/uiwc5h
When checking the page on mobile we saw the popup and were able to close the popup by close button.
Will be looking forward to hearing from you soon.
Dear @robthomas ,
How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.
Hello! Sorry, i did not see the previous message. Yes that is the correct popup!
BUMP! Did my last message sent 3 days ago get through?
Dear @robthomas ,
Thanks for getting back to us!
As you can see from our previous messages, we saw the right popup and were able to close that with the close button?
Can you, please, let us know with which browser have you tried to close the popup?
We have tried that on the Chrome browser and everything was just fine.
Will be looking forward to hearing from you soon.
Dear @robthomas ,
We haven’t heard back from you for 2 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help
Hello again!
We are using the safari browser on mobile. The issue is ONLY ON MOBILE. Desktop works just fine.
