Title: close button not working
Last modified: August 21, 2016

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# close button not working

 *  Resolved [dillsteroo](https://wordpress.org/support/users/dillsteroo/)
 * (@dillsteroo)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/close-button-not-working-5/)
 * I am having some browser compatibility issues with the close button. I’m using
   the premium version and have created my own HTML popup. I don’t think I made 
   any changes that should affect the close button. It works on all the new browsers
   I’ve tried but in older versions of Safari and Firefox, I click the button and
   it doesn’t close (which leaves users stuck there indefinitely!)
 * Any ideas?
 * Thanks!
 * [http://wordpress.org/plugins/m-wp-popup/](http://wordpress.org/plugins/m-wp-popup/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Muneeb](https://wordpress.org/support/users/muneeb/)
 * (@muneeb)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/close-button-not-working-5/#post-4487517)
 * Please post your question with the details, your site url and browser versions
   you tested, the url is below. I’m asking you to post on pro forum because according
   to the wordpress.org plugin policy premium plugin support will not be provided
   on free plugin support forums.
 * [http://muneeb.me/support/forum/wp-popup-plugin-2/](http://muneeb.me/support/forum/wp-popup-plugin-2/)
 *  Thread Starter [dillsteroo](https://wordpress.org/support/users/dillsteroo/)
 * (@dillsteroo)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/close-button-not-working-5/#post-4487628)
 * Thanks – found the issue. Turned out to be a problem with the page itself loading
   poorly and getting stuck, so the button wasn’t working because the site wasn’t
   fully loaded.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘close button not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/m-wp-popup_9f5753.svg)
 * [Popup | Custom Popup Builder](https://wordpress.org/plugins/m-wp-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/m-wp-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/m-wp-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/m-wp-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/m-wp-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/m-wp-popup/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [dillsteroo](https://wordpress.org/support/users/dillsteroo/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/close-button-not-working-5/#post-4487628)
 * Status: resolved