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  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @manyasurvey

    This error usually occurs because your server firewall does not allow the connection with a key.
    Please try to use the plugin’s Upload feature or an FTP client to upload the backup to the /wpvividbackups folder of the source site, then click the ‘Scan uploaded or received backups’ button to display the backup in the list and restore.

    Kind Regards,

    manyasurvey

    (@manyasurvey)

    i tried manual upload as u suggested but i got this error in uploading ): https://ibb.co/FWXJskj

    now what to do?

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @manyasurvey

    Thanks for the update!

    Here are two possible causes of this error and the solutions:

    1. The backup file is corrupted after downloading

    The cause can be various, for example, the download is incomplete because of network connection issues.

    In this case, you can try to unzip the files on your local computer. If the files cannot be unzipped, then it suggests that the files were corrupted and needs to be re-downloaded. If the re-downloaded files are still not working, then you need to create a new backup then try to download and upload the files again.

    If the issue persists after you try the first solution. Please move on to the second solution.

    2. There are problems while uploading the file:

    a. Network problems that caused the uploaded files to be incomplete.
    b. Some server configurations that do not allow the http to upload file exceeding a specified size.
    c. Other server settings, such as PHP settings

    In this case, in order to avoid problems caused by PHP HTTP upload on your server, please use cPanel filemanager or an FTP client to upload the files to the /wpvividbackups folder and then click ‘Scan uploaded or received backups‘ button on WPvivid plugin to display the backup files in the list then restore.

    I hope this helps and please feel free to let us know if you need any further information.

    All the best,

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @manyasurvey

    Since we haven’t heard from you for a while, I am going to mark the thread as resolved.

    Please feel free to create a new thread if you have any further questions using WPvivid Backup Plugin.

    All the best,

    i tried again today and got this error ):

    https://ibb.co/pRMf0dB

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