Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @maikcpa,

    What version of the Ultimate member core you have installed on your website?
    Please make sure to update to the latest Ultimate member core 2.1.3.
    This issue can be also caused by some conflicts with your theme or one of your plugins.
    Please do a quick conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter Maik CPA

    (@maikcpa)

    The core version is Ultimate 2.1.3.
    I made a quick conflicts test and the problem does not disappear.
    https://ibb.co/88BBQk0

    thanks and sorry for the inconvenience … this plugin is excellent so the query

    • This reply was modified 4 years, 3 months ago by Maik CPA.
    Thread Starter Maik CPA

    (@maikcpa)

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @maikcpa,

    Do you have GD library installed on your server?
    Can you please attach the screenshot of your install info “Web server extensions/modules” section from Ultimate member -> Settings -> Install info tab.
    It looks like an issue on your server side.
    Please also attach the screenshot of the Network tab of the developer’s console of your browser while you are trying to upload an image.

    Regards.

    Thread Starter Maik CPA

    (@maikcpa)

    ### Begin Install Info ###
    ## Please include this information when posting support requests ##
    — Site Info —
    Site URL: https://insxxxxxol.com/a1
    Home URL: https://insxxxxxol.com/a1
    Multisite: No
    — Hosting Provider —
    Host: DBH: localhost, SRV: inxxxxxxxxxxxxxxxxxl.com
    — User Browser —
    Platform: Windows
    Browser Name: Chrome
    Browser Version: 79.0.3945.117
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/79.0.394
    5.117 Safari/537.36

    —- Current User Details —
    Role: administrator
    — WordPress Configurations —

    Version: 5.3.2
    Language: es_ES
    Permalink Structure: /index.php/%year%/%monthnum%/%postname%/%post_id%/%author%/%category%/
    Active Theme: SnowFall Extend 1.9
    Page On Front: Iniciar sesión (#11)
    Page For Posts: (Untitled) (#0)
    ABSPATH: /home3/xxxxxxxx/public_html/a1/
    All Posts/Pages: 2
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3, Status: Acceptable
    Memory Limit: 40MB

    — UM Configurations —

    Version: 2.1.3
    Upgraded From: 2.1.3-beta3
    Current URL Method:
    Cache User Profile: No
    Generate Slugs on Directories: Yes
    Force UTF-8 Encoding: No
    JS/CSS Compression: No
    Port Forwarding in URL: No
    Exclude CSS/JS on Home: No

    — UM Users Configuration —

    Default New User Role: subscriber
    Profile Permalink Base: user_login
    User Display Name: full_name
    Force Name to Uppercase: No
    Redirect author to profile: Yes
    Enable Members Directory: Yes
    Use Gravatars: No
    Require a strong password: Off

    — UM Access Configuration —

    Panic Key:
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page:
    Backend Register Screen for Guests: No
    Redirect to alternative register page:
    Access Control widget for Admins only: No
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 5

    — UM Email Configurations —

    Mail appears from: INSCRIPCIONES
    Mail appears from address: uxxxxxxxx@gmail.com
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: Yes
    Pending Review Email: Yes
    Account Approved Email: Yes
    Account Rejected Email: Yes
    Account Deactivated Email: Yes
    Account Deleted Email: Yes
    Password Reset Email: Yes
    Password Changed Email: Yes

    — UM Total Users —

    All Users(3)
    administrator(1)
    subscriber(1)
    um_editor-unipol(1)
    none(0)

    — UM Roles —

    Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Editor Unipol (um_editor-unipol)
    — UM Custom Templates —
    N/A
    — UM Email HTML Templates —
    N/A
    — Web Server Configurations —

    PHP Version: 7.1.14
    MySQL Version: 5.6.41
    Web Server Info: Apache
    — PHP Configurations —
    PHP Memory Limit: 256M
    PHP Upload Max Size: 256M
    PHP Post Max Size: 260M
    PHP Upload Max Filesize: 256M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    — Web Server Extensions/Modules —
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.
    Exif: PHP Exif library is installed on your web server.
    — Session Configurations —
    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On
    — WordPress Active Plugins —
    Admin Columns: 3.4.8
    Disable Gutenberg: 2.0
    File Manager Advanced: 3.1
    Kaya QR Code Generator: 1.2.0
    Really Simple SSL: 3.2.7
    Shortcodes Ultimate: 5.6.2
    TinyMCE Advanced: 5.3.0
    Ultimate Member: 2.1.3

    ### End Install Info ###

    Thread Starter Maik CPA

    (@maikcpa)

    Thread Starter Maik CPA

    (@maikcpa)

    please

    Thread Starter Maik CPA

    (@maikcpa)

    I must add that it is in the registration form … in the profile form everything is OK

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @maikcpa

    Sorry for the late response.

    Please feel free to re-open this thread if you’re still encountering the issue.

    Regards,

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Image cropping function does not work, upload process’ is closed to new replies.