Clients keep complaining that our website crashes or won't load (3 posts)

  1. Thereza
    Posted 4 years ago #

    We keep getting reports from people that when they try to go onto our website, it either refuses to load or crashes - in the more extreme cases, it even crashes their whole browser.

    We have had this issue for quite some time and one of the problems seems to be that this is not an issue that everyone experiences, but only a few, meaning that when we believe the problem is solved, someone reports a problem after they have had to seek out another mean's to contact us.

    We have contacted our host and they have put us on a larger server and claim that the issue is not from them.

    Our website is: http://www.sazaniassociates.org.uk

    If anyone could help with this issue, I would be extremely grateful

  2. Mark Ratledge
    Forum Moderator
    Posted 4 years ago #

    The theme code is kind of a mess; it's loading several duplicate jQuery libraries that are different versions and that could cause browser crashing.

    Deactivate the W3 Total Cache plugin; unless you're getting thousands of hits a day, you don't need it and it can cause problems.

    The host could be flakey, too, and be having outages and not admitting to them. But you won't be able to tell without server logs, and those may not be available to you.

  3. Thereza
    Posted 3 years ago #

    Thank you for your help.

    I have deleted the W3 cache and someone is looking into the duplicated jQueries - other than the gallery we have, they said they were unable to find them and wondered if you would be able to be more specific so we can sort out the problems?


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