Support » Plugin: Sliced Invoices - WordPress Invoice Plugin » Clients are receiving errors

  • verdeepeas

    (@verdeepeas)


    (I have a license and I tried to enter this into a support ticket on the site but the form isn’t working, specifically the “order number” field. I also have screen-caps.)

    Hello!

    My clients are having some problems making payments on their invoices. In the last two days, I’ve had two clients contact me about an error they’re receiving when trying to pay their invoice with the PayPal gateway on their phones (“Error processing payment. Go back and try again?”) I’ve not been able to replicate the error on either my phone or my husband’s, or my computer. I asked one of the clients if she was making it to the PayPal page at all, or if she was seeing this error immediately but haven’t received a response. I suggested that they clear their cache. I’m not sure what else to do.

    Thanks for your assistance,

    Verdee

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