Title: Client Notification Not Sending
Last modified: October 5, 2025

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# Client Notification Not Sending

 *  Resolved [evielutions](https://wordpress.org/support/users/evielutions/)
 * (@evielutions)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/client-notification-not-sending/)
 * I have 2 email notifications set. the admin works fine but the one that goes 
   to the person submitting the form isnt sending. I have the receipients set to
   the email address that the users enters on the form. No conditions set.
 * ![](https://wordpress.org/b45c1eea-cbd3-4efd-98ad-6b4efcca7541)
 * ![](https://wordpress.org/873eec39-1fa0-4bf4-9ae8-233b330816a6)
 * ![](https://wordpress.org/c16b3e0d-e7ff-47d5-8a73-3d4fac288539)
 * ![](https://wordpress.org/29210cc8-5359-4e58-9af6-762b52ecd6d7)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fclient-notification-not-sending%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jair – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport15/)
 * (@wpmudevsupport15)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/client-notification-not-sending/#post-18668924)
 * Hello [@evielutions](https://wordpress.org/support/users/evielutions/)
 * Make sure that your site has proper SMTP or email delivery configuration, as 
   Forminator relies on these settings in order to send emails:
   [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-emails-not-sending](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-emails-not-sending)
 * If you haven’t configured the SMTP of your site, I suggest you to use a plugin
   for that:
   [https://wordpress.org/plugins/search/smtp/](https://wordpress.org/plugins/search/smtp/)
   Once you have configured it and test it, check if the form sends email notifications
   this time. If the site doesn’t have a proper email delivery configuration, it’s
   possible it may send emails using either an unknown email address or one with
   bad reputation, hence why the user submitting the form may not receive an email
   at all.
 * Kind regards,
   Jair.
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [7 months, 4 weeks ago](https://wordpress.org/support/topic/client-notification-not-sending/#post-18683655)
 * Hi [@evielutions](https://wordpress.org/support/users/evielutions/),
 * Since we haven’t heard from you for a while. I’ll mark this thread as resolved
   for now. Please feel free to re-open this thread if you need any further assistance.
 * Regards,
 * Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Client Notification Not Sending’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [7 months, 4 weeks ago](https://wordpress.org/support/topic/client-notification-not-sending/#post-18683655)
 * Status: resolved