Hey @aloeroot – If you don’t need Jetpack on staging site right now then I’d recommend to delete Jetpack plugin from the staging site. If you have Jetpack connected to staging site then first disconnect the Jetpack plugin and then delete it from the staging site. And then disconnect and reconnect Jetpack plugin on production site.
In order to prevent this issue in future, if you are cloning the site from Production to Staging, then first, please deactivate the Jetpack plugin from the Production site » and then clone the site to Staging » then reconnect Jetpack at both Production and Staging site.
Similarly, if you are deploying the site from Staging to Production, then first, deactivate the Jetpack plugin both at Staging and Production site » then deploy the Staging site to Production » and then connect the Jetpack to the Production site.
Our biggest concern is avoiding data loss, specifically the list of several hundred subscribers.
You mean the site subscribers that are on Jetpack. Right? If so, if those subscribers get lost for any reason, we can try to find it, and then assign them to correct site. But yes it is good to avoid this situation to avoid more delay. 🙂
On a separate note, the Jetpack account is keyed to my email address, but when I sign into WordPress.com I don’t see this site, either the dev or live versions, in my list of websites (a couple dozen other client sites are showing, though). Any suggestions there?
I also don’t see this site in our database. In your account do you see the staging site or can you share us the staging site address?
Thanks very much, Animesh. I’ll take your advice as far as disconnecting and deleting from the staging site (already done), then disconnecting and reconnecting to the production site for now.
It is the Jetpack subscriber list we’re most worried about, yes.
I’m hesitant to disconnect the production site from Jetpack until I’m sure we can reconnect it. We use it for various WooCommerce services as well as the standard Jetpack services.
On the Production site, I’m seeing “Site Connected” and “User Connected (Owner)” under Connection when I’m logged in, so I’m assuming Jetpack is connected to my own WordPress.com account. It doesn’t show up in my list, but I’ve connected a lot of client sites to Jetpack and I’m hoping the list is just limiting the number of sites visible.
The staging site address is https://dev.tla-temagami.ca/ (hidden behind a placeholder for now). As of this morning I had already disconnected and deleted Jetpack from the staging site, so you may not see it in your list.
Thanks again for your help.
Hey @aloeroot – thanks for sharing the staging site address. I don’t see your production site on our side but can see staging site and I also see subscribers and traffic stats attached to staging site. Since staging site is new, there shouldn’t be subscribers and stats here. With this all, I think the data of your production site has been already transferred to staging site. But we can revert this change so there is nothing to worry about.
As a next step, on the production site, if it is still showing the safe mode notice, could you please select the “Create a fresh connection” option and connect the production site to Jetpack and then let us know. We will then transfer the data from staging site to production site from our side.
Hey there, @aloeroot,
Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
Hi there Stef and Animesh; I was getting the rest of the site ready for launch, but today I’m working on this again. As Animesh suggested, I just clicked “create a fresh connection” on the production site, and Jetpack has been disconnected from the staging site.
The new site is ready to go live as of today, so is it better to have you attach the data to the production site now, knowing it’s about to be replaced by the staging site, or take the staging site live first and then reattach the data?
Thanks very much for your assistance.
Hi there folks; just giving this thread a bump. The client’s site is waiting to go live as soon as we solve this. Thank you.
Hi folks. Following up on this – the subscribers are attached to the staging site, which is now ready to go live, so please don’t do anything further here. I’ll start a new thread if we need help after the launch. Thanks.
Hi @aloeroot,
Hi folks. Following up on this – the subscribers are attached to the staging site, which is now ready to go live, so please don’t do anything further here. I’ll start a new thread if we need help after the launch. Thanks.
Thank you! for letting us know. That said, I’m going to mark the thread as resolved. Feel free to reach out again anytime if you need more help.
Cheers!
