Support » Plugin: YITH WooCommerce Affiliates » Clicks only counted when user is logged in

  • Resolved martijnvdc

    (@martijnvdc)


    Hi,

    I notice the affiliate plugin is only working for people that are logged into the website as for example admin. For regular users, it is not working at all. My affiliate has 40 clicks on her instagram story which is leading to the correct URL, but none of them are counted.

    What to do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • When I inspect, I see that I do get the cookies when logged in, but not in other browsers where I’m logged out or in Chrome incognito when logged out

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    hope you are doing well! 🙂

    There is no specific reason why click tracking works only for logged in users.

    The plugin is developed to work in both cases (logged in and not logged in).

    So, probably the issue is related to cache, even in server-side cache, this can be creating the conflict. Maybe you can contact with your hosting provider to check if there is some activated cache on your site.

    Let us know.

    Have a great day!

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    We hope you’re doing well 🙂

    We are setting this topic to solved for now as we have no more news from you, but please feel free to open a new one at any time to receive additional support on this issue.

    Have a good day.

Viewing 3 replies - 1 through 3 (of 3 total)
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