Clicking on specific links wrecks the stylesheet

  • elmencos

    (@elmencos)


    4 years, 5 months ago

    Hi,

    I’m new to the website that this theme has been installed on. They have been having a few issues with it. It had been working fine, but for some reason, when clicking on the links in the footer. Specifically the ones labeled “NOSOTROS”, “CONTACTO”, “SUCURSALES”, and “AVISO DE PRIVACIDAD” the site’s stylesheet is totally ignored and even the navbar gets duplicated. Clicking on any other link on the site, keeps this new, ugly layout.

    However, if you click in the “SUGERENCIAS” link in the footer, it goes back to normal, and everything works again. It gets wrecked again if you click on the other links in the footer.

    The only thing I’ve identified through Inspect Element is that the footer links have “http://” instead of “https//” but I don’t believe this would cause such a big issue with the layout.

    I’ve also been looking everywhere for the place to edit the footer, but I’m not able to find it.

    Do you know what could be causing such a big issue?

    Also, the page is not loading on mobile, but I don’t know if they’re related issues.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • David

    (@diggeddy)

    4 years, 5 months ago

    Hi there,

    i can see two 404 errors in the console pointing to cached CSS and JS files. So the first thing to do is to flush the cache to clear those errors.

    As the footer is built in Elementor you may need to Regenerate CSS in Elementor > Tools.

    Those links i would suggest changing to HTTPS to avoid any possible SSL issues.

    • This reply was modified 4 years, 5 months ago by David.
    • This reply was modified 4 years, 5 months ago by David.
    Thread Starter elmencos

    (@elmencos)

    4 years, 5 months ago

    Hi! Thanks for the reply. I did what you said but still couldn’t get to editing the footer. On Elementor I see they did create a footer in Apperance > Header and Footer Builder, but when I try to edit it on Elementor it shows an error massage stating that the content area couldn’t be found and that I should call the “the_content” function. I have no idea what that means. I clicked on “Learn More” but Elementor’s website isn’t too clear on that either.

    This is the site I go to when I click Learn More: https://docs.elementor.com/article/56-content-area-not-found?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn

    I’m not too tech saavy on web development yet. So I don’t know if there is a way to find the exact HTML, PHP or CSS file where the links are and edit it directly from the FTP.

    I’ve dug into the httpdocs in cPanel but I just can’t seem to find where that particular piece of code is stored.

    Also, it seems the layout error is not because of http vs https it’s because of the URL not including “www.” There seems to be another site without the “www.” that is not actually being modified by the template.

    Thanks!

    • This reply was modified 4 years, 5 months ago by elmencos.
    • This reply was modified 4 years, 5 months ago by elmencos.
    • This reply was modified 4 years, 5 months ago by elmencos.
    David

    (@diggeddy)

    4 years, 5 months ago

    Sounds like they are using the Elementor Header Footer plugin. I am not sure as its out of our scope and my knowledge but you may need to remove them from the plugin before you can edit them. Worst case and i have seen this in the support forums you would need to rebuild those templates from scratch and replace the broken ones.

Viewing 3 replies - 1 through 3 (of 3 total)
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