Support » Fixing WordPress » Clicked update, website gone

  • Resolved willee


    So I was having trouble adding and removing catagories in wordpress.

    I thought possibily doing some updates would fix the problem.

    the website is gone now from what i can tell.

    I don’t know where to start. Any help would be greatly appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
  • esmi


    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    going to takes me to the same page. its like it took over everything. When i access my FTP server everything is gone.

    Its looking pretty grim.

    Seems to be an intermittent server problem. The domain itself couldn’t be reached on my first two attempts, but now it’s back.




    The site looks OK. What problem do you find?
    (Sorry, I replied while others were replying).

    Error. Page cannot be displayed. Please contact your service provider for more details. (10)

    is what im seeing.

    I just did a flushdns




    I am getting your site OK. But it takes a lot of time to load. The slider seems to be causing problem.

    The vSlider seems to be outdated and not compatible with 3.4.

    Requires: 2.7 or higher
    Compatible up to: 3.3.2
    Last Updated: 2012-4-25
    Downloads: 90,077

    i just did a lot of updating, added SSL, changed IP address, updated to 3.4, and updated all plugins. I shouldn’t have done everything at once as now im having trouble finding the problem.

    because of the IP address change I am unable to access the wp-admin of my site right now. After I can, I will have to find something new to replace Vslider

    The site seems to be working just fine for me right now, including the slider; /wp-admin works, /wp-login.php works, front page and navigation works.

    Error. Page cannot be displayed. Please contact your service provider for more details. (10)

    What did support at HostGator say?




    You can do it through your cPanel. Login form also appears nicely. Try using different browsers.

    they said to wait…

    Its a work website, impatient because I leave in 10 minutes and want to ensure it is working.

    i cleared browser history and flushed dns.

    from my phone everything looks fine on the domain.

Viewing 11 replies - 1 through 11 (of 11 total)
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