Clickable functions not working on the website

  • sushil.katre

    (@sushilkatre)


    3 years, 6 months ago

    Hi,

    I am seeking support here. I guess the site is infected by malware and any clickable function on the website is not working.

    For example on the login page, it doesn’t let me click and type any text in the email / password field.

    Or on the home page, there is a click here button. Nothing happens when one clicks on it.

    Any direction towards resolving this will be helpful.

    Thanks
    Sushil

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kartik Shukla

    (@kartiks16)

    3 years, 6 months ago

    Hello Sushil,

    I am not sure though that your site is affected or infected by Malware.

    But I found a reason why the site and elements are not working. That is because of the the Z-index that is set may be via Theme Setting.

    Either you need to change that setting from theme, or you need to overwrite the CSS.

    You can add custom CSS via Appearance > Customize > Additional CSS

    div.site-content {
    z-index: auto !important;
}

    Try this and see if that helps.

    Thanks.

    Aims Infosoft

    (@aimsinfosofts)

    3 years, 6 months ago

    Hello,

    First of all please check any plugin conflict or not.

    you can check your website malware affected or not using 3rd party online scanner.

    Please read the following document, it will help you how to recover a hacked site.

    FAQ My site was hacked

    Thanks

    Thread Starter sushil.katre

    (@sushilkatre)

    3 years, 6 months ago

    Hi Kartik,

    Thanks for this inputs. This makes sense.

    So there was an issue with the website earlier, when the click button started shaking vigourously and the dropdown menues (example: under resources) were not working.

    After running the scans, I found the site to be affected and I removed all the additional files which were inserted. It still didn’t address the above two issues, that’s when I added the follwoing code in CSS:

    .cta-button.section-button {
    animation-name: none;
    }

    div#content { z-index: -1;position: relative;}

    Now I realize that the second code is affecting the clickable content, however if I remove it, the dropdown stops working again.

Viewing 3 replies - 1 through 3 (of 3 total)
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