Support » Plugin: Draw Attention » Clickable areas automatically added

  • Resolved leemon

    (@leemon)


    Hi,

    Something got screwed up with the latest update of the plugin. Now, when I delete a hotspot and then I save changes, a new hotspot named “Clickable Area #” is automatically added. Also, when saving changes, sometimes URLs in hotspots get erased.

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author croixhaug

    (@croixhaug)

    Hi @leemon,

    This is probably a limitation of your hosting server/configuration, which we’ve run into before – particularly on shared hosting environments.

    We recommend contacting your hosting provider and ask: “Can you please increase the PHP max_input_vars to 5000 for my installation? I have an application that is failing because the limit is set too low. If not 5,000 please set it as high as possible.”

    Here is an article we wrote about this situation which explains the server limitation and why that limits the number of Draw Attention hotspots you can have on a single image:
    https://wpdrawattention.com/document/troubleshooting-reaching-server-limits-hotspots/

    Thanks,
    Nathan

    Plugin Author croixhaug

    (@croixhaug)

    PS. If you install this plugin: https://wordpress.org/plugins/wordpress-php-info/
    and then go to Settings > PHP Info

    you should see a bunch of information about your server, and if you search for max_input_vars you should see the value which we want to be 5000+ for best results

    The value was set to 1000. I managed to increase it to 5000 and now the plugin seems to work correctly.

    Thanks!

    Plugin Author croixhaug

    (@croixhaug)

    Great! Glad it’s working well now 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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