Click “Submit” multiple times before message is actually sent

  • Resolved bhaugen

    (@bhaugen)


    2 years, 2 months ago

    Hello ~

    We have built two awesome forms for clients to Contact Us and submit details to Build a Trial. We have found that when we click the Submit button in either form, the ‘thinking circle’ appears and spins next to the Submit button and then disappears giving the user the impression the form has sent. However, the form has not been submitted as the ‘Thank You’ notification does not appear on the screen. Through testing, we have found that the Submit button needs to be pushed 2+ times before the form is actually submitted and the ‘Thank you’ message appears.

    I ran through the 5 troubleshooting steps (it appears like the MySQL of the site is one version behind in the WPForms Tools section, but the host debunked that. The host is running SQL version 10.3.32), but those did not fix the need to push Submit button multiple times. How do I get the forms to submit on the first Submit click?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Nik Sebastian

    (@niksebastian)

    2 years, 2 months ago

    Hi @bhaugen,

    Sorry to hear about the odd issue you are facing here! However, we are unable to access http://nxtgenag.com/ — (Reference screenshot )

    Once we have access to the form, we can take a closer look and suggest accordingly!

    Thanks, and please let us know!

    Thread Starter bhaugen

    (@bhaugen)

    2 years, 2 months ago

    Thanks for reaching out @niksebastian! The site is now visible. I look forward to your suggestions.

    Thank you!

    Nik Sebastian

    (@niksebastian)

    2 years, 2 months ago

    Hi @bhaugen,

    Thank you for your patience here! I navigated to https://nxtgenag.com/contact/ and was able to submit the form with one click. Please see the reference screencast

    Could you please try again with a different web browser and see if the issue gets resolved. For your reference, I used Mozilla Firefox 95.0 and OS X 10.15

    Thanks, and please let me know!

    Thread Starter bhaugen

    (@bhaugen)

    2 years, 2 months ago

    @niksebastian that screencast looks fantastic! However, when using Chrome or Edge I’m still needing to click the Submit button multiple times before getting the ‘Thank you’ message.

    Suggestions on getting the forms to submit the first time while using the Chrome and Edge browsers?

    Thanks!
    Brittany

    Nik Sebastian

    (@niksebastian)

    2 years, 2 months ago

    Hey @bhaugen,

    Thank you for sharing the specifics about the Browser. I was able to see a 500 server error along with an AJAX error. Please see the reference screenshot

    For 500 server error:
    This error indicates that your server ran into the set limit of memory allowed for this process. This most often happens when other plugins are running in the background, keeping the site’s memory use close to its limit.

    Memory levels can in some cases be set within the site, however the site’s hosting provider will usually put a hard limit on how high this can go. Because of this, it’s often necessary to contact your site’s hosting provider to find out if this can be increased.

    Some hosts allow you to manually edit the memory limit, see this guide for a walk-through of how to do this yourself.

    Others will prevent you from editing the memory limit yourself, in which case if the above fails to resolve the issue you will need to reach out to your hosting provider to have them increase the memory limit for you.

    AJAX Error:
    Essentially, the AJAX script (which allows the form to save without refreshing the page) is not being allowed to load. This almost always stems from a file permissions issue. If you contact your host and ask them to reset file permissions, this should start working properly.

    I hope this helps! Could you give that permissions solution a shot and please let me know if you have any questions?

    Thanks!

    Nik Sebastian

    (@niksebastian)

    2 years, 2 months ago

    Hi @bhaugen,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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