Click issue on WC products (Firefox only)

  • Resolved JawaScript

    (@crimsonguard)


    2 years, 3 months ago

    Hi
    On Firefox, I see a strange behavior on WooCommerce products links when GTM4WP is enabled.
    >> Nothing happens when I click those links.
    No problem on Chrome and Edge.

    When inspecting the page, I can see a span with class “gtm4wp_productdata” below each product.
    Removing the span makes the link clickable again.
    Disabling GTM4WP makes the links clickable also.

    Please advise.
    Thank you for your work.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    2 years, 3 months ago

    Hi,

    Could you test a change in the code of GTM4WP?
    In the “js” folder where is a file: gtm4wp-woocommerce-enhanced.js
    Line 767 should look like this:

    'eventCallback': function( container_id ) {
				if (window.gtm4wp_first_container_id != container_id) {
					// only call this for the first loaded container
					return true;
				}

    Could you change it to this:

    'eventCallback': function( container_id ) {
				if ( "undefined" !== typeof container_id && window.gtm4wp_first_container_id != container_id) {
					// only call this for the first loaded container
					return true;
				}

    It would be best if you could do this first on a dev/test version of the site.

    Thread Starter JawaScript

    (@crimsonguard)

    2 years, 3 months ago

    yes, it works.
    Will this be added to next plugin update, or will I have to repeat this fix on each future update?
    Thank you very much.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    2 years, 3 months ago

    It will be included in the next release:

    https://github.com/duracelltomi/gtm4wp/commit/e228edcf7dfbef3ee5445de1165926fee22d0fd3

    Thread Starter JawaScript

    (@crimsonguard)

    2 years, 3 months ago

    Ok great, thank you

    Thread Starter JawaScript

    (@crimsonguard)

    2 years, 3 months ago

    Hello Thomas
    We noticed that the problem was still present on some conditions.
    We see it on Firefox and Edge (sometimes on Chrome) for related products row.
    Example page is …/produit/bureau-yale/ (domain is hidden on my original post).
    Thank you

    Plugin Author Thomas Geiger

    (@duracelltomi)

    2 years, 3 months ago

    Hi,

    There is a 3rd party script loaded on your page:
    https://www.snrcdn.net/sdk/3.0/synerise-javascript-sdk.min.js

    It seems to reset the dataLayer variable, disconnecting it from GTM after page load.
    If I block this script to be loaded, related products work.

    Thread Starter JawaScript

    (@crimsonguard)

    2 years, 3 months ago

    Thank you very much, the authors of synerize script did find the issue and fixed it.

Viewing 7 replies - 1 through 7 (of 7 total)
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