Title: Clef Not Working (Needs Setup) Last modified: August 30, 2016 --- # Clef Not Working (Needs Setup) * Resolved [Gurpreet](https://wordpress.org/support/users/gurpreetsaluja/) * (@gurpreetsaluja) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/) * Hi, * Even I’m facing this issue, tried more than 5 times but it still shows needs setup and nothing is working out. * Please help asap. * Thanks * [https://wordpress.org/plugins/wpclef/](https://wordpress.org/plugins/wpclef/) Viewing 11 replies - 1 through 11 (of 11 total) * [martinbeard01](https://wordpress.org/support/users/martinbeard01/) * (@martinbeard01) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206936) * I have a major problem and need immediate help you may see my frustrated alerts on your chat system. * I have your software installed on my test site which has been working fine * However I got a new phone and thought the software restore on the iPhone would be fine only to realise the unique profile wan’t the same. * Therein started the problem, I disabled the original account the first email and used a second but misread the instructions and got timed out. * I tried another a third only this time I realised that the username on WordPress needed to be used and I’m not sure which one it is so I tried it twice only to get locked out for 24 hours * This is now a real problem as I cannot access the system at all and I am not sure how to address the problem and time is starting get on. * I do have the original phone now though so it is possible for you to reinstate the original account so I can get in and set up the WordPress accounts obviously after you have verified my email address. * I can give you the IMEI of both phones of you use that for your software. * Martin Beard * Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/) * (@jessepollak) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206937) * Hey Martin, we seem to have missed your chats – really sorry about that! What was the original email you used to sign up? If you deactivate at getclef.com/ lost, then deactivate the account on your phone, you should be able to walk through [this guide](http://support.getclef.com/article/59-how-do-i-move-my-clef-account-to-a-new-phone) to get the phone re-setup with the old email! * Let me know if that works. * Jesse * [martinbeard01](https://wordpress.org/support/users/martinbeard01/) * (@martinbeard01) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206938) * Hi Jesse, * What about the 17hours left on the failed login attempts? * [m.beard@blahmedia.com](https://wordpress.org/support/topic/clef-not-working-needs-setup/m.beard@blahmedia.com?output_format=md) Thanks * Martin * Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/) * (@jessepollak) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206939) * Do you have FTP access to the site? If so, you can get around that. * Jesse * [martinbeard01](https://wordpress.org/support/users/martinbeard01/) * (@martinbeard01) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206940) * Yes I do * [martinbeard01](https://wordpress.org/support/users/martinbeard01/) * (@martinbeard01) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206942) * Jesse, * Just to let you know its all back and running, I appreciate your help ignore my frustrated comments on the chat system etc. * I like the product. * Regards * Martin * Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/) * (@jessepollak) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206943) * Glad to hear it Martin, sorry about the issues — we’re always working to make it better! * Jesse * Thread Starter [Gurpreet](https://wordpress.org/support/users/gurpreetsaluja/) * (@gurpreetsaluja) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206944) * What’s this Jesse? * Please solve my issue too. * Thanks! * [surgimedex.webmaster](https://wordpress.org/support/users/surgimedexwebmaster/) * (@surgimedexwebmaster) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206958) * Hi Clef Team, * Today I tried to setup clef and i am facing the same issue as described by gurpreetsaluja. * Can you please look into this ? * Thanks in advance !! * Plugin Contributor [inthylight](https://wordpress.org/support/users/inthylight/) * (@inthylight) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206959) * @surgimedex.webmaster * Can you email me the details of the issue you are seeing to [support@getclef.com](https://wordpress.org/support/topic/clef-not-working-needs-setup/support@getclef.com?output_format=md)? * Thank you. * Plugin Contributor [inthylight](https://wordpress.org/support/users/inthylight/) * (@inthylight) * [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206960) * [@gurpreetsaluja](https://wordpress.org/support/users/gurpreetsaluja/) * Likewise, can you email me the details of the issue you are seeing to [support@getclef.com](https://wordpress.org/support/topic/clef-not-working-needs-setup/support@getclef.com?output_format=md)? * Thanks! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Clef Not Working (Needs Setup)’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wpclef_4ab6e4.svg) * [Clef Two-Factor Authentication](https://wordpress.org/plugins/wpclef/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpclef/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpclef/) * [Active Topics](https://wordpress.org/support/plugin/wpclef/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpclef/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpclef/reviews/) * 11 replies * 5 participants * Last reply from: [inthylight](https://wordpress.org/support/users/inthylight/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/clef-not-working-needs-setup/#post-6206960) * Status: resolved