Support » Plugin: Clef Two-Factor Authentication » Clef login is too small to be scanned

  • Resolved cyberuben



    I recently installed Clef and I’ve noticed that the login screen is too small. This means I or other users won’t be able to scan the wave in the window, because it is rendered partially out of bounds.

    To indicate the problem:

    If you’d like the URL to this page so you can debug what’s wrong, kindly let me know and I’ll send it to you.

    Kind regards,

    Ruben Rutten

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  • Plugin Contributor inthylight


    Greetings Ruben,

    Usually this behavior indicates that either the theme or a plugin is causing a CSS conflict on the login script (wp-login.php). As a temporary workaround, you can try switching to button display mode on your Clef settings page.

    As for finding the cause of the issue, you can rule out a theme conflict by temporarily switching to a default theme such as Twenty Sixteen and testing a Clef login. If it works on a default theme, then you know your non-default theme is re-writing the login script in a way that conflicts with Clef, and the best bet for a resolution is to contact the theme provider.

    You can determine if there is a plugin conflict by temporarily deactivating all plugins except Clef, then one-by-one re-activating them and trying a Clef login each time. If you find the plugin that is causing the issue, the best bet for a resolution is to contact the plugin provider.

Viewing 1 replies (of 1 total)
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