Title: Clearing False Positive
Last modified: August 31, 2016

---

# Clearing False Positive

 *  Resolved [ianatkins](https://wordpress.org/support/users/ianatkins/)
 * (@ianatkins)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/clearing-false-positive/)
 * Hello,
 * Thanks for the great plugin, seems to be working well.
 * Today we had a false positive and client locked themselves out. Is it possible
   to clear the logs for a user, so they are no longer flagged / stuck in a reset
   loop.
 * Best,
 * Ian.
 * [https://wordpress.org/plugins/login-security-solution/](https://wordpress.org/plugins/login-security-solution/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Daniel Convissor](https://wordpress.org/support/users/convissor/)
 * (@convissor)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/clearing-false-positive/#post-7185800)
 * Shouldn’t be a loop. Should just have to reset the password once and then their
   IP address is remembered.
 * Only way to clear the flag is to delete the metadata in the database.

Viewing 1 replies (of 1 total)

The topic ‘Clearing False Positive’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/login-security-solution.svg)
 * [Login Security Solution](https://wordpress.org/plugins/login-security-solution/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/login-security-solution/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/login-security-solution/)
 * [Active Topics](https://wordpress.org/support/plugin/login-security-solution/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/login-security-solution/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/login-security-solution/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Daniel Convissor](https://wordpress.org/support/users/convissor/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/clearing-false-positive/#post-7185800)
 * Status: resolved