Support » Plugin: WordPress Knowledgebase Plugin - WP Knowledgebase » Clear installation instructions

  • Resolved jcmaad


    This looks like a promising plugin. Please update the installation instructions, because current installation notes and FAQ are not very clear.
    I have WordPress 5.0 and when activating it doesn’t create the page the page with the shortcode. I created a Knowledgebase page manually with the shortcode in it. Resaved the parmalinks and still nothing. I get a blank page.

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  • Plugin Contributor Maeve Lander


    Occasionally a security plugin or permissions configuration prevents the template folder and kb page being created. In this case you should create it manually. Make sure the page slug matches the slug set in KB settings screen, and re-save permalinks. Also ensure the shortcode is added to the page, and the template set to kbe.

    Still doesn’t work.
    Also, there is no option to set the template to kbe. Can you put together a clear list of instructions on how to get this thing up and running.

    Plugin Contributor Maeve Lander


    The instructions work for others, there is some problem happening which is isolated to your instance. Happy to troubleshoot with you.

    Please could you check your active theme directory and tell me if there is a folder there called wp_knowledgebase?

    Please could you send a link to the page which is blank? (So I can check the console for clues)

    To rule out a conflict with something else running on your site please deactivate all other plugins and switch to the default theme. Uninstall and reinstall the wp knowledgebase plugin, and configure. Does it still blank out?

    Please send a screenshot showing the KB settings.

    Thanks. With a bit more info and some tests as above, I’m sure we can get to the cause of the issue.

    None of this helped with anything. Plugin still doesn’t work.

    it worked
    – copy ‘templates’ folder from WP_Knowledge folder to Active theme holder
    – rename copied folder to ‘wp_knowledgebase’
    – create a page with ‘Knowledgebase’ slug and set the page template to KBE
    – resave permalinks
    – DONE!

    Plugin Contributor Maeve Lander


    Great! Thanks for reporting back jcmaad. Sounds like it was the absence of the template folder causing the issue. Adding it manually solved it. Nice work 🙂

    No problem.
    Any plans to allow users to click on the category to see the list of subcategories?

Viewing 7 replies - 1 through 7 (of 7 total)
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