I found an article about this having to do with white label and code to use to disable it on the child site. Neither of those KB articles worked BTW. Since I can’t get a reply on support tickets anymore, I just removed the plugin manually and removed the entries from the DB manually. Support seems to have declined in 2025 and not sure why?
Hey @webjive
The Clear Connection Data button is available in the MainWP Child plugin settings on the Child site, not in the Dashboard.
As instructed in the tooltip, please navigate to WP Admin > Settings > MainWP Child > MainWP Child Settings, and click the Clear Connection Data button at the bottom of the page.
After clearing the data, try adding the site.
We don’t see your support tickets regarding this issue. The last support ticket we see is from 3 months ago about an unrelated issue.
Correct, it wasn’t visible IMHO due to previous White Label settings so therefor it wasn’t visible.
The sequence that caused this: We use Installatron to clone websites since we’re a DIVI shop and the child plugin is installed and running on the ‘clone’ site we use for production sites. With whitelable active, the clear connection data button is disabled.
So, when the site is cloned to a production URL, you have to disable the plugin and when you re-enable it, it has the old connection data in it and cannot be reset since the button is no longer visible per the whitelable settings.
Then I tried adding the code per your KB and that didn’t work so I had to resort to removing the plugin, then using PHPMyaddmin to search for anything mainwp_child and remove those from the options, then reinstall the plugin to get it working again.
@webjive
Glad to hear you’ve managed to resolve it.
There are multiple methods to reset the white labeling for such scenarios. The easiest method is by using our reset tool. You can find the tool and the instructions for use in our help article: https://mainwp.com/kb/white-label-extension/#white-label-master-reset
Per my last post, the white label master reset did nothing after multiple attempts.
