• Hello πŸ™‚

    This plugin works really great for me on corporate pages without interactions. Well done!
    But when it comes to blog pages with a focus on the cummunity, I can not use it because every time I receive a comment the cache don’t clear/update.

    Example: A user post a comment on an article and returns to the blog index page (loop items are displaying comments count on blog index). There is the wrong count displayed and the user needs to manually press ctrl-r to get the updated count. The other user visiting the article also need to press ctrl-r to see the new comment.

    I have “Clear full cache when post/page is updated” activated.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @chrisbergr,

    hope you’re doing well today! πŸ™‚

    Are you using native WP comments? Or maybe another plugin/service for these? Please advise!

    Also, have you tried to replicate this in a staging environment using a default theme like TwentySeventeen? I did such a test on a fresh website and I couldn’t replicate this, so it could also include the way the theme is fetching these comments.

    Please let me know if the users in order to comment they have to be logged in.
    Also, when you test visiting the article, are you using a logged-in or logged-out user?

    Warm regards,
    Dimitris

    Hi Dimitris,

    I’m testing with logged-out users in different Google Chrome profiles.

    I’m visiting the mainpage with profile 1. Clicking on the article and see the comments there.
    In profile 2 I’m also visiting the mainpage, following the link to the article and post a comment there.
    Back to profile 1 I click on the page title to go back to the mainpage. There I see the comments count with old value. After pressing refresh, this count gets updated. When I enter the article again, sometimes the new comment is shown, sometime not – until I also press refresh.

    I’ve reproduced this described behavior on a fresh install with Twenty Nineteen theme and Hummingbird as the only installed Plugin. – My fresh install can be found at hoboro.de – just in case πŸ˜‰

    I hope that helps.

    Best, Chris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @chrisbergr

    Is this happening only when testing between Chrome profiles? Please advise!
    I tried with these as well as with different browsers and still couldn’t replicate this in your site.

    Thank you,
    Dimitris

    Hi Dimitris,

    thank you for your efforts.

    I’ve done exactly the same as described in my comment before, switched profile 1 with Opera and profile 2 with Firefox.

    Going back to the mainpage in Opera after commenting in Firefox displayed me the correct new count, but after visiting the article again, the old comments count displays again and the new comment is missing – until I press refresh.

    Thanks,
    Chris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @chrisbergr

    Please check the following screencast and let me know if we’re doing the same test: https://monosnap.com/file/2xcNP18a5zOeutAj8zIVsmcoZYgxSB

    Warm regards,
    Dimitris

    Hi Dimitris,

    thank you again for your efforts and sorry for my late reply.

    The difference is that you’re using an anonymous browser window with clear cache (and open the page after the comment is already written). In other words you’re simulating a new users first visit experience.

    I’m talking about the scenario where at least two people visiting the page simultaneously. One of them writes a comment and the other one will not notice it.

    Visit the page with chrome and go to the article. Visit the page again with firefox, go also to the article and write a comment. Switch back to chrome, click on the site title an you’ll see the old comments count.

    Regards,
    Chris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @chrisbergr

    I was testing this as you mentioned using just separate Chrome windows. Being logged in to Chrome shouldn’t cause any additional caching or something like that… :/
    In order to better troubleshoot this, could you please send me an email to contact@wpmudev.org using this template:

    Subject: “Attn: Dimitris

    Message: link back to this thread for reference

    Keep in mind the subject line as ensures that it gets assigned to me.

    Thank you,
    Dimitris

    Plugin Support Jonathan – WPMU DEV Support

    (@wpmudev-support9)

    Hello @chrisbergr

    I trust all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Cheers,
    Nastia

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Clear cache after receiving comments’ is closed to new replies.