Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Cleantalk slows down Gravity form submission

  • Resolved vDerekS

    (@vdereks)


    I’m using Gravity forms on my site, and if I enable the cleantalk plug-in then form submission either hangs entirely or can take more than 2 minutes to complete. Without cleantalk enabled form submission takes 2-3 seconds. This makes using forms impossible on my site.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @vdereks.

    Thank you for your request.

    Every release of the CleanTalk plugin was being properly tested including Gravity Forms tests.

    We will revise the code and see what can cause such behaviour and contact you of the results.

    It may take 1-2 working days. Please, wait.

    Additionally, could you give us the link to the form you have issues with?

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    Thank you for your feedback.

    We would like to see the problem in your environment. Could you create a temporary administrator user for us and give us access to your administrator Dashboard.

    Also, please, copy-paste your request and reply to our question in our private ticket system to save your personal data.

    https://cleantalk.org/my/support

    Write back any time.

    Best regards.

    Plugin Author Safronik

    (@safronik)

    Hello,

    The submission breaks only if it was blocked. Good submission is passing without delay. We have located the issue and will fix it soon.

    Please, let us know if you stumble any other problems.

    Will this require a plugin update, or is it a back-end change?

    Plugin Support amagsumov

    (@amagsumov)

    We will update the plugin.
    All necessary fixes will be included in the next release.

    Let us know if you have questions.

    Best regards.

    Plugin Support SergeM

    (@serge00)

    Hello, @vdereks.

    We have released new version of the CleanTalk plugin with necessary fixes included.

    Please, follow this update guide if you need it:
    https://cleantalk.org/update?platform=wordpress

    Feel free to contact us anytime.

    Kind regards.

    Submission is faster, but now all submissions fail with:

    Forbidden. Sender blacklisted

    • This reply was modified 2 years, 5 months ago by vDerekS.
    Plugin Support SergeM

    (@serge00)

    Hello, @vdereks.

    I’m sorry for the late reply.

    I have tested the “About” form linked here earlier and my tests went well. The blacklisted e-mail was blocked and a random normal e-mail was passed.

    You can see it in your Anti-Spam Log:
    https://cleantalk.org/my/show_requests?int=week

    Please, mark records in your Anti-Spam Log if our service made wrong decision:

    The guide is here: https://cleantalk.org/faq#feedback_spam

    For each mark you get 1 bonus day to your subscription and we update our database and get feedback for analysis.

    Inform us when you do it, your feedback is important to us.

    Thank you and sorry for the inconveniences.

Viewing 9 replies - 1 through 9 (of 9 total)
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