Title: CleanTalk Security Last modified: May 18, 2026 --- # CleanTalk Security * Resolved [esolcentre](https://wordpress.org/support/users/esolcentre/) * (@esolcentre) * [2 weeks ago](https://wordpress.org/support/topic/cleantalk-security/) * hello, * I got an email from LearnDash or Liquid press or whatever they call themselves these days that says there is a conflict with your plugin that is affecting my site. This is the message, please resolve the issue: * _WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email._ * _In this case, WordPress caught an error with one of your plugins, Security by CleanTalk._ * _First, visit your website ([https://esolcentre-lms.uk/](https://esolcentre-lms.uk/)) and check for any visible issues. Next, visit the page where the error was caught( [https://esolcentre-lms.uk/wp-login.php](https://esolcentre-lms.uk/wp-login.php)) and check for any visible issues._ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [2 weeks ago](https://wordpress.org/support/topic/cleantalk-security/#post-18911047) * Hello, * Could you provide us with more details about the issue? Are there any PHP errors in your web server’s PHP logs? * Thread Starter [esolcentre](https://wordpress.org/support/users/esolcentre/) * (@esolcentre) * [1 week, 6 days ago](https://wordpress.org/support/topic/cleantalk-security/#post-18911973) * Yes. Could you email me directly since this is a public forum I am not comfortable sharing sensitive information publicly. * PHP version 8.2.20 * Error Details * ============= * An error of type E_ERROR was caused in line 953 of the file /chroot/home/a2f36d10/ 03d4abe02a.nxcli.io/html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/ SpbctWP/Scanner/ScannerQueue.php. Error message: Uncaught Error: Class “CleantalkSP\ SpbctWP\Scanner\Surface” not found in /chroot/home/a2f36d10/03d4abe02a.nxcli. io/html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/ Scanner/ScannerQueue.php:953 * Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) * (@eugenecleantalk) * [1 week, 6 days ago](https://wordpress.org/support/topic/cleantalk-security/#post-18912013) * Thank you for the details. * Please check if you have the file ../wp-content/plugins/security-malware-firewall/ lib/CleantalkSP/SpbctWP/Scanner/Surface.php. * If not, please download it [from here](https://s3.dualstack.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/314211/5664b2689c0f41c0/Surface.php) or simply reinstall the plugin. If the problem recurs, you will need to determine what on your site might be deleting this file. * Was this information helpful? * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [1 week, 6 days ago](https://wordpress.org/support/topic/cleantalk-security/#post-18912022) * Hello [@esolcentre](https://wordpress.org/support/users/esolcentre/), * We’ve discovered that something is deleting the file **Surface.php** of our Security plugin that is located here: security-malware-firewall\lib\CleantalkSP\SpbctWP\ Scanner\**Surface.php**. It causes the errors. * Please reinstall the Security plugin to fix the issue. The guide is here: [https://cleantalk.org/help/install-wordpress-security](https://cleantalk.org/help/install-wordpress-security) * Additionally, we need to clarify a few details to determine what can delete the file. Unfortunately, I’m not able to find your email address to contact. Could you please email us at [support@cleantalk.org](https://wordpress.org/support/topic/cleantalk-security/support@cleantalk.org?output_format=md) or open a ticket in our private support system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Thank you. * Thread Starter [esolcentre](https://wordpress.org/support/users/esolcentre/) * (@esolcentre) * [1 week, 6 days ago](https://wordpress.org/support/topic/cleantalk-security/#post-18912069) * Hi I just emailed you directly. * I disactivated the plugin but can’t delete it. * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [1 week, 6 days ago](https://wordpress.org/support/topic/cleantalk-security/#post-18912109) * Thank you. We’ve replied you there. * To delete the plugin, please remove the Security plugin folder: * 1. Log in to your Hosting Account. 2. Locate the folder of your website.3. Delete the plugin folder “cleantalk-spam-protect” here: * • WORDPRESS_ROOT_FOLDER/wp-content/plugins/security-malware-firewall - This reply was modified 1 week, 6 days ago by [amagsumov](https://wordpress.org/support/users/amagsumov/). * Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/) * (@blazirsky) * [5 days, 11 hours ago](https://wordpress.org/support/topic/cleantalk-security/#post-18920293) * We’ve received reports from several users regarding the same issue. The file was mistakenly deleted by the users’ hosting provider. * If the issue still persists, please contact your hosting. Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcleantalk-security%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712) * [Security Plugin, Firewall, Malware Auto Removal & Login Security](https://wordpress.org/plugins/security-malware-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/) * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/) * 8 replies * 5 participants * Last reply from: [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/) * Last activity: [5 days, 11 hours ago](https://wordpress.org/support/topic/cleantalk-security/#post-18920293) * Status: resolved