Title: Cleantalk plugin does not work
Last modified: April 4, 2026

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# Cleantalk plugin does not work

 *  Resolved [tonyyangwp8](https://wordpress.org/support/users/tonyyangwp8/)
 * (@tonyyangwp8)
 * [2 months ago](https://wordpress.org/support/topic/cleantalk-plugin-does-not-work/)
 * Notifications Apr 04 2026 13:22:58: Error occurred while checking account status.
   cURL error 77: error setting certificate file: /home/u642897422/domains/aircompressorstrade.
   com/public_html/wp-includes/Requests/src/../certificates/cacert.pemYou can get
   support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcleantalk-plugin-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 months ago](https://wordpress.org/support/topic/cleantalk-plugin-does-not-work/#post-18871719)
 * Hello,
 * Please try the following:
    1. Change the ‘Use WordPress HTTP API’ option:
 * WordPress Dashboard → Settings → Anti-Spam by CleanTalk → Advanced settings →
   change the ‘Use WordPress HTTP API’ option → Save Changes.
    2. Check if our IPs are available from your web server: [https://cleantalk.org/help/cleantalk-servers-ip-addresses](https://cleantalk.org/help/cleantalk-servers-ip-addresses)(
       points 1-3).
    3. Check if CURL support and allow_url_fopen (in php.ini) options are available
       and enabled on your web server. You can ask your webmaster or your hosting provider
       about this.
 * After each action, click “Synchronize with Cloud” in the plugin settings, wait
   until the rotating icon disappears, and refresh the page. Also, it is highly 
   recommended to clear the website cache before synchronization.
 * Please let us know the results.
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/cleantalk-plugin-does-not-work/#post-18879558)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”. If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 3 participants
 * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/cleantalk-plugin-does-not-work/#post-18879558)
 * Status: resolved