Title: Cleantalk not working
Last modified: February 3, 2020

---

# Cleantalk not working

 *  Resolved [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * (@cliffevans)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cleantalk-not-working/)
 * These are errors that I am getting.
 * Errors:
    2020-02-03 18:22:11: Error occured while checking account status. Error:
   CONNECTION_ERROR: “Failed to connect to api.cleantalk.org port 443: Connection
   refused_FAILED_TO_USE_FILE_GET_CONTENTS” 2020-02-03 18:22:08: Error occured while
   automatically gettings access key. Error: CONNECTION_ERROR: “Failed to connect
   to api.cleantalk.org port 443: Connection refused_FAILED_TO_USE_FILE_GET_CONTENTS”
   2020-02-03 18:22:11: Error occured while API key validating. Error: Testing is
   failed. Please check the Access key. You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcleantalk-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Denis Shagy](https://wordpress.org/support/users/shagimuratov/)
 * (@shagimuratov)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cleantalk-not-working/#post-12394513)
 * Hello [@cliffevans](https://wordpress.org/support/users/cliffevans/),
 * I have tested contact form here,
    [https://scalesoaring.co.uk/contact/](https://scalesoaring.co.uk/contact/)
 * Anti-Spam Protection works well, so we have any issue with API to obtain profile
   settings in the plugin.
 * Could you please Save plugin settings,
    WordPress console -> Settings -> Anti-
   Spam by CleanTalk.
 * Is the issue still persist?
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cleantalk-not-working/#post-12421217)
 * Hello,
 * We’ve answered you in Ticket #14875
 *  Thread Starter [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * (@cliffevans)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cleantalk-not-working/#post-12421222)
 * Thank you. I can confirm all is now fine.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cleantalk not working’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [api](https://wordpress.org/support/topic-tag/api/)
 * [Backend](https://wordpress.org/support/topic-tag/backend/)

 * 3 replies
 * 3 participants
 * Last reply from: [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/cleantalk-not-working/#post-12421222)
 * Status: resolved