Support » Plugin: Spam protection, Anti-Spam, FireWall by CleanTalk » Cleantalk Blocks all my API’s

  • Resolved Inspition

    (@inspition)


    Hi,

    I have API integrations with:
    Moneybird (accounting software)
    Channable (product feed im/exporter)
    Sendcloud (shipping)

    When I activate Cleantalk these API connections get refused. When i deactivate cleantalk it works again.

    Please tell me what i do wrong.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @inspition

    Let me a few hours.

    Be well,

    Plugin Author alexandergull

    (@alexandergull)

    We have applied some fixes for Anti-Crawler mode in the 5.152.5 version.

    Please, update ере plugin and tell me if this does not help.

    Be well,

    Thread Starter Inspition

    (@inspition)

    Sorry, still not working 🙁

    On this page:
    https://app.channable.com/companies/29720/projects/85521/setup/imports/199072/edit

    We ran into the following problem:

    We were denied access to this URL. Try opening the url in your browser to see if it can be accessed. Verify that any credentials are correct.

    Please resolve the error above and click “Run now” to resume.

    If you do not want to receive these notifications anymore, please change your notifications preferences in your account. For more information how to do this check our support article: https://support.channable.com/hc/en-us/articles/115002115553

    Regards,

    The Channable Team

    Thread Starter Inspition

    (@inspition)

    That is the mail i get by the way

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    There are no blocks in your SpamFireWall logs since Feb 3. Could you check one more time?

    Please contact us by our private Ticket System if the problem still persists:

    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only, not the service

    Plugin Support amagsumov

    (@amagsumov)

    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

    Thread Starter Inspition

    (@inspition)

    Sorry, this isnt resolved. I was taping it a week ago, but I forgot to proceed. Anyway: when cleantalk is off and i start the import from channable it works, then when i activate the plugin within 2 minutes it gets blocked.

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    Could you please try to import from channable once again with CleanTalk plugin enabled. After that contact us, so we can analyze your SpamFireWall logs.

    Also, you can contact channable support to request their IP addresses. Then you can whitelist them in your CleanTalk Personal Lists:
    https://cleantalk.org/my/show_private?service_type=spamfirewall

    Thank you.

    • This reply was modified 3 years ago by amagsumov.
    Thread Starter Inspition

    (@inspition)

    Hi, first I whitelisted the IP’s from channable. There are 8 they use. You can check my account: they are in there.

    Then i enabled cleantalk plugin (updated first) and ran channable. Again:

    Hi
    
    On this page: https://app.channable.com/companies/29720/projects/85521/setup/imports/199072/edit
    
    We ran into the following problem: We were denied access to this URL. Try opening the url in your browser to see if it can be accessed. Verify that any credentials are correct.
    
    Please resolve the error above and click "Run" to resume.
    
    If you do not want to receive these notifications anymore, please change your notifications preferences in your account. For more information how to do this check our support article: https://helpcenter.channable.com/hc/en-us/articles/360011009619
    
    Regards,
    The Channable Team
    support@channable.com

    I got this mail at 10.34 today, maybe you can check logs. By the way: you know my account email isn’t this email adress right?

    Plugin Support katereji

    (@katereji)

    Hello @inspition
    Yes, there is one blocked by Ant-Flood IP in your logs with the User-Agent ‘channable/importer/woocommerce’. Also I can see the added IPs in your personal lists – the blocked IP is one of them. But I think that the whitelisted IP was blocked because the SpamFireWall databases did not have time to update.
    Please, activate the Anti-Spam plugin and press the button ‘Synchronize with Cloud’ here: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk and wait for the SpamFireWall database to update. You could check that the SpamFireWall has updated on the Anti-Spam plugin settings page ‘Statistics & Reports’ link.
    Then try to import from channable once again with the Anti-Spam plugin activated.
    Let us know the result.

    Thread Starter Inspition

    (@inspition)

    Hi, I really appreciate your help but I’m about to get my money back and give up. I did what you said, tonight at 4:30 it ran again and: error.

    Please refund, I will try another plugin.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    You can always disable the Anti-Crawler option. This will not affect Anti-Spam protection.

    If you still want to refund please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    Thread Starter Inspition

    (@inspition)

    The anti crawler is already disabled. So I dont get how you can block an whitelisted IP..

    Plugin Support katereji

    (@katereji)

    Hello, @inspition
    The blocked IP I saw in your logs earlier was blocked by Ani-Flood, not by Anti-Crawler.
    Have you done what I suggest you to do in my earlier message? https://wordpress.org/support/topic/cleantalk-blocks-all-my-apis/#post-14067843 I’m talking about updating the SpamFireWall database.
    If you still want us to refund, please, contact us via our private ticket system: https://cleantalk.org/my/support/open.
    This way we will know your personal data and we can do a refund if you want to.
    Best wishes.

Viewing 14 replies - 1 through 14 (of 14 total)
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