Support » Plugin: Spam protection, Anti-Spam, FireWall by CleanTalk » CleanTalk Blocking Real Customers

  • Resolved antoniomerati

    (@antoniomerati)


    Hi guys, recently installed CleanTalk on our website to block spam registration but seems like it’s blocking real customers too with error message – “***Forbidden. You sent forms too often. Please wait a few minutes.***”

    Any advice? Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Support SergeM

    (@serge00)

    Hello, @antoniomerati.

    I looked into the website requests based on the URL you provided and I see that the issue is about filtration, that means that we have to discuss the CleanTalk service.

    As per the WordPress catalog rules, WordPess.org Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

    Regards.

Viewing 1 replies (of 1 total)
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