CleanTalk blocking legit customers

  • Resolved marekdoyle

    (@marekdoyle)


    3 years, 8 months ago

    Hi guys,

    My website contains a sign-up form (for new clients to provide their details, agree to Ts and Cs, and make payment). This is linked to Woocommerce. When I first installed CleanTalk it worked well. In recent weeks/months, I have been getting more and more problems:

    1. Anyone outside the UK who attempts to sign up is blocked. I can then go into the log and whitelist their email address, but this is obviously more labour on my part and it is annoying for the clients.

    2. I have recently had some clients complain that CleanTalk is blocking them for ‘filling out the form too quickly’. I have recently tried to fill out the form at a calm-but-efficient pace and I too got blocked. I then tried to do it slowly and I got blocked, this time for ‘submitting too many forms’. I can only imagine how annoying this must be for clients, who are told that they need to do it slowly, then do it slowly, then get blocked for doing as asked.

    My question: Is there any way that I can reduce the enthusiasm at which Clean Talk blocks so many clients? Is there any way to tell Clean Talk that some clients are not based in the same country? Is there any way to allow clients to fill out the form at an above average pace and not get blocked?

    Regards, Marek

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    3 years, 8 months ago

    Hello, @marekdoyle

    Thank you for your request.

    I tested your form and noticed that two requests were generated instead of one. This leads to errors such as ‘filling out the form too quickly’ and ‘submitting too many forms’.

    Please, enable the option “WooCommerce checkout form” in the Anti-Spam plugin settings.

    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> Advanced Settings.

    Did it help?

    Thread Starter marekdoyle

    (@marekdoyle)

    3 years, 8 months ago

    Thanks for the response. I have now enabled this option, so we will soon find out…!

    Will this also impact the issue I am having with non-UK clients?

    Plugin Support amagsumov

    (@amagsumov)

    3 years, 8 months ago

    I’ve just tested the form again — the issue still persists.

    We need some of your personal data fo fix the issue. Please, create a ticket in our private support system:
    https://cleantalk.org/my/support/open

Viewing 3 replies - 1 through 3 (of 3 total)
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