Title: CleanTalk Authorization Code Not Sent
Last modified: April 2, 2024

---

# CleanTalk Authorization Code Not Sent

 *  Resolved [Kate Schwanke](https://wordpress.org/support/users/kateschwanke/)
 * (@kateschwanke)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/)
 * Every time I log in, it says that the code has been sent to my email, however
   it never arrives. It’s not in either my regular mail nor in my junk folder. Help
   please!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcleantalk-authorization-code-not-sent%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/#post-17545651)
 * Hello [@kateschwanke](https://wordpress.org/support/users/kateschwanke/).
 * Please check the functionality of the mail server on your website. The verification
   codes are sent by the website.
 * You can disable 2fa on the website via the CleanTalk dashboard. This article 
   will help you: [https://cleantalk.org/help/two-factor-auth](https://cleantalk.org/help/two-factor-auth).
 *  Thread Starter [Kate Schwanke](https://wordpress.org/support/users/kateschwanke/)
 * (@kateschwanke)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/#post-17545722)
 * I am unable to log into the WordPress Dashboard for my website because of this,
   so I cannot access that page. Do you have a way to look into what the issue is?
   Thank you
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/#post-17545838)
 * Hello [@kateschwanke](https://wordpress.org/support/users/kateschwanke/)
 * As [@eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) already
   mentioned CleanTalk does not send emails with the 2FA verification codes. You
   need to check the functionality of the mail server of your website.
 * Anyway, you can deactivate the 2FA option from your CleanTalk Dashboard.
 * Go to your [CleanTalk Dashboard](https://cleantalk.org/my) and do the following:
 * **1**. Switch to your Security Dashboard: Menu “Services” —> choose “**Site Security**“.
 * Direct link: [https://cleantalk.org/my?cp_mode=security](https://cleantalk.org/my?cp_mode=security)
 * **2**. Find your website and click the link “**Settings**” under its name.
 * **3**. Disable the option “**2-Factor Authentication**” and click the button “**
   Update**“.
 * If it is already disabled then click the button “**Update**” right away.
 * Does it work?
    -  This reply was modified 2 years, 1 month ago by [amagsumov](https://wordpress.org/support/users/amagsumov/).
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [2 years ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/#post-17706980)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   thread as “resolved”.If you have any further questions, you can start a new thread
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CleanTalk Authorization Code Not Sent’ is closed to new replies.

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## Tags

 * [authorization code](https://wordpress.org/support/topic-tag/authorization-code/)

 * 4 replies
 * 4 participants
 * Last reply from: [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/cleantalk-authorization-code-not-sent/#post-17706980)
 * Status: resolved