Title: Clean reset without losing data?
Last modified: October 14, 2021

---

# Clean reset without losing data?

 *  Resolved [unchd](https://wordpress.org/support/users/unchd/)
 * (@unchd)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/clean-reset-without-losing-data/)
 * Hello,
 * I have a problem with my WooCommerce website/shop, hosted by Hostinger. Indeed,
   it is too slow for my users. This one contains a lot of information that doesn’t
   exist anymore, i.e.: deleted plugins, changed themes, database that must be shielded…
   a lot of things that must cause problems and unnecessary overloads.
 * So I would be in the optics to put a big sweep in all that except that I don’t
   know how to proceed.
 * Roughly speaking : I want to start from a clean base of my site (new clean .htaccess,
   clean wp-config, …) without losing all my content (pages, plugin settings, customer
   accounts, blog posts, customer orders, …)
 * Is it possible to do this? And if yes, how?
 * Thank you !
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fclean-reset-without-losing-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/clean-reset-without-losing-data/#post-14971833)
 * Hi [@unchd](https://wordpress.org/support/users/unchd/),
 * The main reason why a site is slow is due to hosting but slowness could also 
   be caused by [conflicts](https://docs.woocommerce.com/document/woocommerce-self-service-guide/)
   and an [incorrect configuration](https://docs.woocommerce.com/document/server-requirements/).
   Is your store hosted with a shared hosting package? You could look at [PHP error logs](https://docs.woocommerce.com/document/finding-php-error-logs/)
   that can be useful when investigating an issue with a site.
 * These articles will walk you through troubleshooting steps and fixes for a slow
   site:
 * – [https://woocommerce.com/posts/woocommerce-site-slow-fixes/](https://woocommerce.com/posts/woocommerce-site-slow-fixes/)
   –
   [https://docs.woocommerce.com/document/troubleshooting-a-slow-site/](https://docs.woocommerce.com/document/troubleshooting-a-slow-site/)
 * You could do a full backup of your site and database before going through a clean
   fresh install of WordPress and WooCommerce on a subdomain, for instance. Then,
   slowly adding products, orders and the rest checking how the site responds after
   each import.
 * Hope that helps.
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/clean-reset-without-losing-data/#post-14997874)
 * Hi there,
 * We haven’t heard from you in a while, so I’m going to mark this as resolved. 
   Feel free to start a new thread if you have any more questions.
 * Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Clean reset without losing data?’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

## Tags

 * [clean](https://wordpress.org/support/topic-tag/clean/)

 * 2 replies
 * 2 participants
 * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/clean-reset-without-losing-data/#post-14997874)
 * Status: resolved