Support » Fixing WordPress » Classic Editor while in Troubleshooting Mode

  • Once in a long while my theme glitches and I have to briefly switch to a default theme to use the media library. It happened this morning. I clicked onto Site Health (an awesome addition, by the way. Thanks and congratulations to the WP team for this) and enabled Troubleshooting mode. Uploaded my new image just fine, tried to add it to my page and … got the Block Editor, which I have not made time to learn yet. Tried repeatedly to enable Classic Editor – from the Plugins page and also from the Site Health menu – could not get it to work, stuck on Block Editor while in Troubleshooting mode. No urgency, but for next time – what did I do wrong? How do I enable Classic Editor in Troubleshooting Mode.

    The page I need help with: [log in to see the link]

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  • First, Site Health is the new admin page that checks your site configuration. It is part of core WP. It was developed in the Health Check plugin. The Health Check plugin is where Troubleshooting Mode is. It is not in Site Health.
    Second, Health Check allows you to enable and disable each plugin in Troubleshooting Mode. Did your attempt generate an error? Did the plugin indicate it was activated?
    Third, you should really ask in your theme’s support forum about the “glitch” that affects the media library. This doesn’t even make sense for it to happen.

    Hi Joy, thanks for your prompt reply.

    You are correct, I don’t really keep track too carefully about whether functionality is coming from core or a plugin. I clicked Tools – Site Health – Troubleshooting tab – Enable Troubleshooting.

    There was no error message. The Classic Editor plugin consistently declined to activate or to indicate that it was activated.

    Your advice to ask in Theme support (Responsive Mobile from CyberChimps) is appreciated. I will try that.

Viewing 2 replies - 1 through 2 (of 2 total)
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