Title: class.jetpack.php missing
Last modified: August 27, 2020

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# class.jetpack.php missing

 *  Resolved [bkalish](https://wordpress.org/support/users/bkalish/)
 * (@bkalish)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/)
 * Jetpack current renders my site inoperable and WordPress reports “There has been
   a critical error on your website”.
 * The logs tell me that `require_once` failed to open stream when looking for `
   class.jetpack.php`. The error occurs in `wp-content/plugins/jetpack/load-jetpack.
   php` on line 41. Inspection of the jetpack directory confirms that no file by
   the name class.jetpack.php exists. Deleting the jetpack directory allows WordPress
   to load normally.
 * The critical error does not appear immediately after installing Jetpack. Everything
   seems fine for some time. But I had to delete Jetpack yesterday to regain access
   to the site. I reinstalled and things seemed fine at first, but overnight the
   problem recurred.
 * Wordpress Version 5.5
    Jetpack Version: 8.8.2 PHP Version: 7.0.33 Web host: Bluehost(
   shared host)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/#post-13322280)
 * Hi there,
 * This sounds like the same issue we’re tracking in the thread at [https://wordpress.org/support/topic/e_compile_error-was-caused-in-line-41/](https://wordpress.org/support/topic/e_compile_error-was-caused-in-line-41/)
 * Please subscribe to that thread for updates – you can just click the Subscribe
   link in that thread, no need to comment.
 * For now, I’m afraid deactivating Jetpack is the only workround while we work 
   with Bluehost to find the cause.
 *  Thread Starter [bkalish](https://wordpress.org/support/users/bkalish/)
 * (@bkalish)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/#post-13322380)
 * Thank you, that does appear to be discussing the same problem. Subscribed!
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/#post-13324150)
 * **I have good news!**
 * Bluehost found out which of their internal scans was removing the file, and fixed
   it. The problem should now be solved.
 * You should be able to re-install Jetpack now, the file should not get removed
   again.
 * **Note:** If you had only deactivated Jetpack via WordPress’ recovery mode, you’ll
   want to delete the plugin, and then re-install it from scratch.
 * If you still experience issues with a fresh installation of Jetpack, let us know!
 *  Thread Starter [bkalish](https://wordpress.org/support/users/bkalish/)
 * (@bkalish)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/#post-13324173)
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘class.jetpack.php missing’ is closed to new replies.

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## Tags

 * [class.jetpack.php](https://wordpress.org/support/topic-tag/class-jetpack-php/)
 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 4 replies
 * 3 participants
 * Last reply from: [bkalish](https://wordpress.org/support/users/bkalish/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/class-jetpack-php-missing/#post-13324173)
 * Status: resolved