Title: Chitchat intergration
Last modified: June 20, 2026

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# Chitchat intergration

 *  Resolved [syberpro](https://wordpress.org/support/users/syberpro/)
 * (@syberpro)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/chitchat-intergration/)
 * Good evening AST team,
 * I’m reaching out regarding an issue with how Chit Chats imports tracking numbers
   into WooCommerce when using your plugin.
 * Currently, when I complete a payment on Chit Chats, their system automatically
   updates the WooCommerce order with the tracking number and marks it as shipped.
   However, the tracking data isn’t hitting the AST fields correctly, so the customer
   never receives the shipping email with their tracking info.
 * For context, this workflow works perfectly with Stallion Express they successfully
   pass the tracking data to AST and mark the order as shipped.
 * According to Chit Chats support, their integration might not be fully compatible
   with AST’s custom tracking fields at the moment. Would it be possible to look
   into this integration or map the Chit Chats shipment data so it automatically
   populates the AST tracking fields upon fulfillment?
 * Thank you,
 * ![](https://i0.wp.com/i.imgur.com/EtbLrbZ.png?ssl=1)
    -  This topic was modified 2 weeks, 5 days ago by [syberpro](https://wordpress.org/support/users/syberpro/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/)
 * (@gaurav1092)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/chitchat-intergration/#post-18944533)
 * Hi [@syberpro](https://wordpress.org/support/users/syberpro/),
 * Thanks for the detailed explanation! AST does have a built-in Chit Chats integration
   that pulls the tracking into the AST fields and triggers the shipped email automatically—
   but that integration is part of AST PRO, not the free version.
   So to get Chit
   Chats populating the tracking and sending the email automatically, you’d need
   to upgrade to AST PRO:[https://www.zorem.com/product/woocommerce-advanced-shipment-tracking/](https://www.zorem.com/product/woocommerce-advanced-shipment-tracking/)
   You can see how the integration works here:[https://docs.zorem.com/docs/ast-pro/integrations/chit-chats/](https://docs.zorem.com/docs/ast-pro/integrations/chit-chats/)
   Happy to answer any questions about the upgrade or the integration.Best Regards,
   Gaurav

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

## Tags

 * [shipping](https://wordpress.org/support/topic-tag/shipping/)
 * [tracking](https://wordpress.org/support/topic-tag/tracking/)

 * 1 reply
 * 2 participants
 * Last reply from: [gaurav1092](https://wordpress.org/support/users/gaurav1092/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/chitchat-intergration/#post-18944533)
 * Status: resolved