chinese can support well

I am a user from China, and I have used the search plug-in developed by you; my website has 2 million pieces of data, and the plug-in developed by you can really run efficiently.
But there is one question that I would like to give feedback, and at the same time I would like to ask you if there is a better way to deal with this situation.
When searching for a keyword with a number such as \\\\\\\\\\\\\\\”10个\\\\\\\\\\\\\\\”, the plug-in does not return the result, but always displays the loading process, which may even cause the website to be abnormal.

Hope to get your reply, thank you！