Title: Checkout throws error Last modified: September 20, 2024 --- # Checkout throws error * Resolved [rodsn](https://wordpress.org/support/users/rodsn/) * (@rodsn) * [1 year, 6 months ago](https://wordpress.org/support/topic/checkout-throws-error/) * Hello, * We are trying to set up out payment methods and we are facing an error when finishing the checkout. * It is true that we are using a plugin (eupago) for a local type of payments, but we suspect the error may be from woocommerce; plus, we already submitted a support ticket to the plugin team nonetheless. * We have tried: disabling every plugin besides woocommerce and eupago. We have updated both. We have reverted to the twenty twenty four theme. * The JS console shows the following error upon pressing the finish button: * ```wp-block-code POST https://jubileu-diocesesantarem.pt/wp-json/wc/store/v1/checkout?_locale=user 500 (Internal Server Error) api-fetch.min.js?ver=4c185334c5ec26e149cc:2 ``` * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.3.2Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.8.1Log Directory Writable: ✔WP Version: 6.6.2WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: pt_PTExternal object cache: –### Server Environment ###Server Info: ApachePHP Version: 8.0.30PHP Post Max Size: 128 MBPHP Time Limit: 30PHP Max Input Vars: 1000cURL Version: 7.87.0OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 5.7.44Max Upload Size: 128 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###agenda: 23attachment: 151creative_timeline: 2custom_css: 1elementor_font: 1elementor_library: 18event: 3eventos: 3nav_menu_item: 6oembed_cache: 1page: 19post: 7product: 1revision: 1132shop_order_placehold: 7wp_font_face: 33wp_font_family: 12wp_global_styles: 1wp_navigation: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (2) ###Eupago Gateway For Woocommerce: por Eupago – 4.2.0WooCommerce: por Automattic – 9.3.2### Inactive Plugins (14) ###All-in-One WP Migration: por ServMask – 7.84Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.4.17.1Elementor: por Elementor.com – 3.24.3Elementor Addon Elements: por WPVibes – 1.13.6Elementor Pro: por Elementor.com – 3.24.2Envato Elements: por Envato – 2.0.13JetEngine: por Crocoblock – 3.0.6ManageWP - Worker: por GoDaddy – 4.9.20SVG Support: por Benbodhi – 2.5.5Templately: por Templately – 3.1.1Timeline Widget For Elementor: por Cool Plugins – 1.5.8WooPayments: por WooCommerce – 8.2.1Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5Yoast SEO: por Team Yoast – 23.0### Dropin Plugins () ###maintenance.php: maintenance.php### Settings ###Legacy API Enabled: –Force SSL: –Currency: EUR (€)Currency Position: right_spaceThousand Separator: Decimal Separator: ,Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 diasLevel threshold: –Log directory size: 72 KB### WC Pages ###Página da Loja: ❌ Página não definidaCarrinho: #1002 - /carrinho/ - Contains the woocommerce/cart blockFinalizar compras: #1003 - /finalizar-compra/ - Contains the woocommerce/checkout blockA minha conta: #1004 - /minha-conta/Termos e condições: ❌ Página não definida### Theme ###Name: Hello ElementorVersion: 3.1.1Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dashChild Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmenterecomendamos o uso de um tema dependente. Veja: Como criar um tema dependenteWooCommerce Support: ✔### Templates ###Overrides: –### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-bannernavigationonboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: experimental-blocksminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemblueprintreactify-classic-payments-settingsDaily Cron: ✔ Next scheduled: 2024-09-21 10:12:38 +00:00Options: ✔Notes: 68Onboarding: completed### Action Scheduler ###Concluída: 71Oldest: 2024-08-21 08:05:55 +0000Newest: 2024-09-20 14:23:13 +0000Falhada: 2Oldest: 2024-07-17 18:20:44 +0000Newest: 2024-09-20 12:03:11 +0000Pendente: 1Oldest: 2024-09-21 03:33:57 +0000Newest: 2024-09-21 03:33:57 +0000### Status report information ###Generated at: 2024-09-20 14:25:40 +00:00 ``` * Any assistance if greatly appreciated! * Regards, Rodrigo - This topic was modified 1 year, 6 months ago by [rodsn](https://wordpress.org/support/users/rodsn/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-throws-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [1 year, 6 months ago](https://wordpress.org/support/topic/checkout-throws-error/#post-18029080) * Hi [@rodsn](https://wordpress.org/support/users/rodsn/) * Based on the error you’ve shared, it appears to be an HTTP 500 Internal Server Error, which is a generic error message indicating a server-side issue. This could be caused by many factors, including but not limited to, a plugin conflict, theme conflict, or even a server configuration issue. * Since you’ve already tried disabling all other plugins and switched to the default theme, this rules out the possibility of a plugin or theme conflict. * However, the error could still be related to the Eupago plugin. While you’ve already reached out to their support, it would be beneficial to double-check if there are any server requirements for this plugin that your current server setup might not meet. * On the WooCommerce side, you could check the **WooCommerce > Status > Logs**. If there’s a log for ‘fatal-errors’, that might provide more details about the error. * If the issue persists, I would recommend reaching out to your hosting provider. They may be able to provide server logs that could indicate what’s causing the 500 error. * Please let us know if you need any further assistance. We’re here to help! Viewing 1 replies (of 1 total) The topic ‘Checkout throws error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/checkout-throws-error/#post-18029080) * Status: resolved