Support » Plugin: WooCommerce » Checkout shipping doesn’t update on enter

  • Resolved ciekals11

    (@ciekals11)


    I have created 2 zones
    One is for Poland only and second is for all EU countries
    however when I (or clinet) enter checkout and checks for example “France”
    Shipping costs and delivery methods remain as if he choose “Poland”
    It updates to correct delivery method and costs only when at delivery is selected other option (it makes some ajax call and updates delivery methods to correct)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @ciekals11 ,

    Could you please send us a screenshot of your Shipping zones setup. You would find it at WP Admin → WooCommerce → Settings → Shipping → Shipping Zones.

    You can use https://snipboard.io to send us a screenshot link.

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Do let us know so we can help further.

    Thread Starter ciekals11

    (@ciekals11)

    Here is screenshot

    And status

    ### WordPress Environment ###

    WordPress address (URL): https://hordewild.pl
    Site address (URL): https://hordewild.pl
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.15
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pl_PL
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.4
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.53.1
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.0.1
    WC Database Prefix: horde_
    Całkowity rozmiar bazy danych: 41.74MB
    Rozmiar bazy danych: 37.98MB
    Rozmiar indeksu bazy danych: 3.76MB
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    horde_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    horde_woocommerce_order_items: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB
    horde_woocommerce_order_itemmeta: Dane: 0.25MB + Indeks: 0.23MB + Silnik InnoDB
    horde_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    horde_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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    horde_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_actionscheduler_logs: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_commentmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
    horde_comments: Dane: 0.08MB + Indeks: 0.09MB + Silnik InnoDB
    horde_ens_subscribers: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_es_deliverreport: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_es_emaillist: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_es_notification: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_es_sentdetails: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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    horde_options: Dane: 3.27MB + Indeks: 0.28MB + Silnik InnoDB
    horde_oxi_div_import: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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    horde_oxi_div_style: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_postmeta: Dane: 23.50MB + Indeks: 0.83MB + Silnik InnoDB
    horde_posts: Dane: 5.47MB + Indeks: 0.20MB + Silnik InnoDB
    horde_smush_dir_images: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_usermeta: Dane: 0.23MB + Indeks: 0.25MB + Silnik InnoDB
    horde_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_wcpdf_invoice_number: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wc_admin_notes: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    horde_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
    horde_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wfblockediplog: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfblocks7: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_wfconfig: Dane: 0.09MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfcrawlers: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wffilechanges: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wffilemods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfhits: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_wfhoover: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wfissues: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    horde_wfknownfilelist: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wflivetraffichuman: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wflocs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wflogins: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wfls_2fa_secrets: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wfls_settings: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfnotifications: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfpendingissues: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    horde_wfreversecache: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wfsnipcache: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_wfstatus: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_wftrafficrates: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_woocommerce_p24_data: Dane: 0.00MB + Indeks: 0.00MB + Silnik MyISAM
    horde_wpfd_statistics: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wpml_mails: Dane: 3.02MB + Indeks: 0.00MB + Silnik InnoDB
    horde_wptm_categories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wptm_charts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wptm_charttypes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wptm_styles: Dane: 0.13MB + Indeks: 0.02MB + Silnik InnoDB
    horde_wptm_tables: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_yoast_indexable: Dane: 0.05MB + Indeks: 0.05MB + Silnik InnoDB
    horde_yoast_indexable_hierarchy: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    horde_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    horde_yoast_seo_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    horde_yoast_seo_meta: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB

    ### Post Type Counts ###

    acf-field: 2
    acf-field-group: 1
    attachment: 110
    customize_changeset: 22
    elementor_library: 1
    es_template: 2
    jetpack_migration: 2
    nav_menu_item: 22
    oembed_cache: 1
    page: 20
    polylang_mo: 2
    post: 5
    product: 13
    revision: 448
    shop_coupon: 22
    shop_order: 178
    wpcf7_contact_form: 2
    wpforms: 3
    wplp-news-widget: 1
    wpse_profiles: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (38) ###

    Polylang: przez WP SYNTEX – 2.7.2
    Advanced Custom Fields: przez Elliot Condon – 5.8.11
    Analytics Tracker: przez Valeriu Tihai – 2.0.1
    Contact Form 7: przez Takayuki Miyoshi – 5.1.8
    Informacja o ciasteczkach: przez dFactory – 1.3.1
    Widget – O firmie: przez Media Essence –
    Widget – Kontakt: przez Media Essence –
    Widget – Strefa wiedzy: przez Media Essence –
    Widget – Slider logotypów: przez Media Essence –
    Widget – Proces produkcji: przez Media Essence –
    Widget – Lista produktów: przez Media Essence –
    Widget – Sekcja z tekstem i zdjęciem obok: przez Media Essence –
    Easy Newsletter Signups: przez AlphaBPO – 1.0.3
    Elementor: przez Elementor.com – 2.9.8
    Flexible Checkout Fields: przez WP Desk – 2.4.10
    Furgonetka: przez Furgonetka.pl – 1.0.4
    Kadence WooCommerce Email Designer: przez Kadence WP – 1.4.1
    Loading Page: przez CodePeople – 1.0.66
    Loco Translate: przez Tim Whitlock – 2.3.4
    PHP Compatibility Checker: przez WP Engine – 1.5.0
    Premium Addons for Elementor: przez Leap13 – 3.12.2
    Protect WP-Admin: przez WP Experts Team – 3.1
    WooCommerce Przelewy24 Payment Gateway: przez DialCom24 Sp. z o.o. – 1.0.0 – Nietestowane z używaną wersją WooCommerce
    Really Simple SSL: przez Rogier Lankhorst
    Mark Wolters – 3.3.2

    Shipping Icons and Descriptions for WooCommerce: przez WP Design Duo – 2.1.0 – Nietestowane z używaną wersją WooCommerce
    WooCommerce Side Cart: przez XootiX – 2.1 – Nietestowane z używaną wersją WooCommerce
    Easy Updates Manager: przez Easy Updates Manager Team – 9.0.3
    UpdraftPlus – Kopia/przywracanie: przez UpdraftPlus.Com
    DavidAnderson – 1.16.24

    WooCommerce Blocks: przez Automattic – 2.5.15
    Hyyan WooCommerce Polylang Integration: przez Hyyan Abo Fakher – 1.4.3 – Nietestowane z używaną wersją WooCommerce
    WooCommerce: przez Automattic – 4.0.1 – 4.1.1 jest dostępne
    Yoast SEO: przez Zespół Yoast – 14.1
    WP Mail Logging: przez MailPoet – 1.9.6
    WP Mail SMTP: przez WPForms – 2.0.1
    WooCommerce Multi-Step Checkout: przez SilkyPress – 1.16.1 – Nietestowane z używaną wersją WooCommerce
    WP Smart Editor: przez JoomUnited – 1.3.3
    Smush: przez WPMU DEV – 3.6.1
    WPS Hide Login: przez WPServeur
    NicolasKulka
    tabrisrp – 1.5.6

    ### Inactive Plugins (5) ###

    Hustle: przez WPMU DEV – 7.1.1
    P3 (Plugin Performance Profiler): przez GoDaddy.com – 1.5.3.9
    Simple Share Buttons Adder: przez Simple Share Buttons – 7.6.21
    Under Construction: przez Noah Kagan – 1.18
    WP Table Manager Light: przez Joomunited – 1.3.3

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    Elementor Safe Mode: przez Elementor.com – 1.0.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: PLN (zł)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Strona sklepu: #5 – /sklep/
    Koszyk: #6 – /koszyk/
    Zamówienie: #7 – /zamowienie/
    Moje konto: #8 – /moje-konto/
    Regulamin: #121 – /regulamin/

    ### Theme ###

    Name: Horde
    Version: – 0 jest dostępne
    Author URL: https://www.mediaessence.pl
    Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny
    którego nie jesteś autorem
    polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne

    WooCommerce Support: ❌ Nie zadeklarowane

    ### Templates ###

    Overrides: horde/woocommerce/checkout/form-coupon.php
    horde/woocommerce/checkout/form-login.php wersja 3.4.0 jest nieaktualna. Bazowa wersja to 3.8.0
    horde/woocommerce/loop/add-to-cart.php wersja – jest nieaktualna. Bazowa wersja to 3.3.0
    horde/woocommerce/myaccount/dashboard.php

    Outdated Templates: ❌

    Dowiedz się jak zaktualizować

    ### Action Scheduler ###

    Zrealizowane: 196
    Oldest: 2020-04-23 15:16:59 +0200
    Newest: 2020-05-22 10:09:02 +0200

    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @ciekals11

    You’ll want to ensure that your store’s default customer location is not set to be the shop base.


    Link to image: https://d.pr/i/b43Xyj

    If this is set correctly, the next step will be to test for a conflict. It sounds like there may be some caching happening. You’ll first want to test with any caching plugins disabled.

    If that doesn’t help, the best way to determine the culprit is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m hoping you were able to resolve this issue.

    I’m going to mark this thread as resolved but feel free to open a new thread if you still have trouble with this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Checkout shipping doesn’t update on enter’ is closed to new replies.