Checkout process very slow

Resolved

(@saruncloudspring)

Hi,

I have developed a number of sites with woocommerce before and not run into this problem however on the site I am currently developing. On this site i have facing slow load into checkout page. When i checking buy now button then it takes 1 min or more time to load checkout page.


### WordPress Environment ###

Home URL: https://www.bigtimesupply.com
Site URL: https://www.bigtimesupply.com
WC Version: 3.3.5
Log Directory Writable: ✔
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.1.16
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.23
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 91.80MB
Database Data Size: 82.67MB
Database Index Size: 9.13MB
wp_woocommerce_sessions: Data: 49.29MB + Index: 0.80MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
sib_model_contact: Data: 0.00MB + Index: 0.00MB
wp_adsw_activities: Data: 0.02MB + Index: 0.00MB
wp_adsw_ali_meta: Data: 1.52MB + Index: 0.03MB
wp_ads_abandoned_emails: Data: 0.00MB + Index: 0.00MB
wp_ads_abandoned_flow: Data: 0.00MB + Index: 0.00MB
wp_ads_activities: Data: 0.00MB + Index: 0.00MB
wp_ads_ali_meta: Data: 0.00MB + Index: 0.00MB
wp_ads_attributes: Data: 0.00MB + Index: 0.00MB
wp_ads_categories: Data: 0.00MB + Index: 0.00MB
wp_ads_email_templates: Data: 0.00MB + Index: 0.00MB
wp_ads_orders_item: Data: 0.00MB + Index: 0.00MB
wp_ads_products: Data: 0.00MB + Index: 0.00MB
wp_ads_products_meta: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.42MB + Index: 0.17MB
wp_comments: Data: 0.52MB + Index: 0.13MB
wp_defender_lockout: Data: 0.02MB + Index: 0.00MB
wp_defender_lockout_log: Data: 0.02MB + Index: 0.00MB
wp_ewwwio_images: Data: 3.52MB + Index: 2.86MB
wp_failed_jobs: Data: 0.03MB + Index: 0.00MB
wp_image_compression_settings: Data: 0.02MB + Index: 0.00MB
wp_itsec_lockouts: Data: 0.00MB + Index: 0.01MB
wp_itsec_log: Data: 1.88MB + Index: 0.27MB
wp_itsec_logs: Data: 8.02MB + Index: 0.58MB
wp_itsec_temp: Data: 0.06MB + Index: 0.06MB
wp_ksp_layers: Data: 0.00MB + Index: 0.00MB
wp_ksp_sliders: Data: 0.00MB + Index: 0.00MB
wp_ksp_slides: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB
wp_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB
wp_mailchimp_carts: Data: 0.01MB + Index: 0.00MB
wp_options: Data: 4.33MB + Index: 0.57MB
wp_payment_discount: Data: 0.00MB + Index: 0.00MB
wp_payment_transaction: Data: 0.00MB + Index: 0.00MB
wp_postmeta: Data: 10.56MB + Index: 2.82MB
wp_posts: Data: 1.40MB + Index: 0.31MB
wp_queue: Data: 0.00MB + Index: 0.00MB
wp_revslider_css: Data: 0.09MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.03MB + Index: 0.00MB
wp_revslider_slides: Data: 0.49MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.03MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.06MB
wp_term_relationships: Data: 0.04MB + Index: 0.07MB
wp_term_taxonomy: Data: 0.03MB + Index: 0.03MB
wp_usermeta: Data: 0.04MB + Index: 0.04MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
wp_yoast_seo_links: Data: 0.12MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB

### Post Type Counts ###

attachment: 1569
custom_css: 1
customize_changeset: 2
kt_reviews: 42
kt-product-template: 1
nav_menu_item: 95
page: 25
popup_theme: 6
post: 2
product: 212
product_variation: 1217
revision: 22
shop_coupon: 12
shop_order: 15
shop_order_refund: 2
static_block: 3
vc_settings_preset: 1
was: 5
wcct_countdown: 8
wcst_trigger: 9
wpcf7_contact_form: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (35) ###

ManageWP - Worker: by ManageWP – 4.5.0
Redux Framework: by Team Redux – 3.6.8
AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin – 0.8.4
iThemes Security: by iThemes – 6.9.2
BLAZING WooCommerce Shipment Tracking: by Massoud Shakeri – 1.2.0 – Not tested with the active version of WooCommerce
Contact Form 7: by Takayuki Miyoshi – 5.0.1
Currency Switcher for WooCommerce Pro: by Algoritmika Ltd – 2.7.0 – Not tested with the active version of WooCommerce
Disable Cart Fragments: by LittleBizzy – 1.0.9 – Not tested with the active version of WooCommerce
Easy Hotjar: by Joaquin Ruiz – 1.0
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
Electro Extensions: by MadrasThemes – 1.4.21 – Not tested with the active version of WooCommerce
EWWW Image Optimizer Cloud: by Shane Bishop – 4.1.3
Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.4.6
Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.3.2
Heartbeat Control: by Jeff Matson – 1.2.3
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.7
LiteSpeed Cache: by LiteSpeed Technologies – 2.2.3
MailChimp for WooCommerce: by MailChimp – 2.1.5 – Not tested with the active version of WooCommerce
New Facebook Pixel with Standard Events for WooCommerce: by GhostMonitor – 1.4.0 – Not tested with the active version of WooCommerce
Optimus: by KeyCDN – 1.5.0
Stripe Payment Gateway for WooCommerce ( Basic ): by XAdapter – 3.1.2
PayPal for WooCommerce: by Angell EYE – 1.4.8.9
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Remove Query Strings: by LittleBizzy – 1.3.0
Slider Revolution: by ThemePunch – 5.4.7.1
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.5.0
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14 – Not tested with the active version of WooCommerce
WooCommerce Chained Products: by WooCommerce – 2.6.0 – Not tested with the active version of WooCommerce
WooCommerce Direct Checkout: by Terry Tsang – 1.1.2 – Not tested with the active version of WooCommerce
WooCommerce AdWords Conversion Tracking: by Wolf+Bär Agency – 1.4.7 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.3.5
Yoast SEO: by Team Yoast – 7.3
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.3

XL WooCommerce Sales Triggers: by XLPlugins – 2.5.1
YITH WooCommerce Wishlist: by YITHEMES – 2.2.1

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
wbs_bundle (wbs_bundle)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #2 - /shop/
Cart: #693 - /cart/
Checkout: #16 - /review-order/
My account: #78 - /my-account/
Terms and conditions: #511 - /terms-and-conditions/

### Theme ###

Name: Electro Child
Version: 1.4.6
Author URL: https://madrasthemes.com/
Child Theme: ✔
Parent Theme Name: Electro
Parent Theme Version: 2.0.4
Parent Theme Author URL: https://madrasthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: electro/woocommerce/archive-product.php
electro/woocommerce/global/quantity-input.php

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

liviopv
(@liviopv)

5 years, 11 months ago

Hi there,

I tested the checkout flow on my end and it didn’t take 1min to load the checkout. It actually took 5-7 seconds for me, which is not blazing fast, but it’s not incredibly slow either, and it’s compared to the overall performance of the rest of the site (some stylesheets seem to be taking a little extra time to load).

During one of my tests, I also saw a Cloudfare warning page saying the site was offline, which indicates your server might not be running as smoothly as you think.

That said, I would do a plugin conflict test to understand if the loading time is being affected by another plugin. Looking at your plugin list, I would start by disabling these plugins, which seem more related to the checkout and performance:

* EWWW Image Optimizer Cloud
* LiteSpeed Cache
* Optimus
* WooCommerce Direct Checkout
* WP-Optimize

It could be that one of them is conflicting with the other or your theme/server and causing the slowness you’re noticing.

We have a great guide on troubleshooting plugin conflicts in this page: http://docs.woocommerce.com/document/woocommerce-self-service-guide/

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

5 years, 11 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Checkout process very slow’ is closed to new replies.

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