Title: Checkout process not working
Last modified: August 21, 2016

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# Checkout process not working

 *  Resolved [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/)
 * Hey!
 * With WP 3.7.1 and the latest version of WCGerman, I have some serious problems
   during checkout. Everything else looks pretty normal and fine.
    But the checkout
   process gets stuck. I only see the loading animation and that’s it. No response,
   nothing. Just waiting 😉 In the backend at least the order is listed, but clicking
   on it shows only a blank page. Also no confirmation mails are send.
 * I can only fix this with deactivating your plugin.
 * Any idea how I can fix that.
 * Thanks and bye
    baxmann
 * [http://wordpress.org/plugins/woocommerce-de/](http://wordpress.org/plugins/woocommerce-de/)

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366899)
 * [@baxmann](https://wordpress.org/support/users/baxmann/):
    Hi there! Thanks for
   your feedback!
 * That sounds really strange – to me it sounds like a JavaScript issue in combination
   with a filter of my plugin or from another plugin.
 * To give more answers/ alternatives, I need the following info from you:
    1) Is
   plugin “WooCommerce German Market” (premium) also active? 2) Is it a multingual
   install with “WPML” plugin or another multingual plugin? 3) Which theme are you
   using? 4) Any URL handy so I could have a look?
 * Thanks, Dave 🙂
 *  Thread Starter [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366930)
 * Hej!
 * Jea, really strange. I have no idea.
    Here is the Info: 1) No, that plugin is
   not active. 2) It is only the standard german installation (3.7.1–de_DE), no 
   WPML. 3) Musica ([http://musica.premiumcoding.com/demo.php](http://musica.premiumcoding.com/demo.php))
   4) [http://wooword.conditura.de](http://wooword.conditura.de)
 * Thanks & bye baxmann
 *  Thread Starter [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366947)
 * Hej!
 * I just realised, that some pages cannot be edited while the plugin is active.
   No idea why. They have no special content.
 * Bye
    Sven
 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366950)
 * Hi!
    Thanks for your info to my questions. I tried to make test order (you’ll
   see it please don’t charge me for that, I made a notice :). It really got stucked
   at the very end.
 * I have also no idea why because my plugin does NOT do anything with JavaScript!
   The error has likely to do with JavaScript and/or Ajax. I got this error shown
   in Firebug: [https://www.dropbox.com/s/5ef2s7h756pq5x1/scriptfehler_2013-12-01.png](https://www.dropbox.com/s/5ef2s7h756pq5x1/scriptfehler_2013-12-01.png)—
   That comes from a jQuery Script of the theme.
 * The other 2 are Ajax errors.
 * What triggers those errors is unknown to me yet. It could be anything.
 * Beyond that, your theme enqueues 19 (!) different JavaScript files on every page–
   this is really bad practice and should not happening at all.
 * The only thing my plugin does on the checkout – beyond loading translations –
   is to add 2 filter instances to change 2 instances of WooCommerce strings. You
   could disable that via this snippet:
    [https://gist.github.com/deckerweb/7736407](https://gist.github.com/deckerweb/7736407)—
   > without the opening “< ?php” tag!! Just add to the bottom of your functions.
   php file of the theme (make file backup before).
 * Please try that first until we may try other things.
 * Thanks, Dave 🙂
 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366951)
 * Hi!
 * For topic editing pages:
    That comes from the changing of Permalink parts (so-
   called “slugs”) — these are powered by the translations in WooCommerce! For example
   your-domain.de/kasse/ or your-domain.de/warenkorb/ (instead of “checkout”, “cart”
   etc.).
 * You have check in your WooCommerce settings the pages in the katalog or seiten
   einstellungen and re-save that.
 * Also, re-save your permalink einstellungen after that. Then you should be able
   to edit those again.
 * Again, this behavior is NOT directly from my plugin. But these permalink parts
   are part of the translations so they get loaded as well. In former times users
   could edit those slugs in settings but it was removed long time ago and transferred
   to translations. I can do nothing about it.
 * Thanks, Dave 🙂
 *  Thread Starter [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366953)
 * Hej!
 * I inserted your snippet with the plugin ‘Code Snippets’.
    But now it is no even
   possible to choose the payment method.
 * Bye
    Sven
 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366956)
 * Please try the snippet in the functions.php file please.
 * Also, please make a temporary admin test account on your site if that’s ok for
   you.
 * I never heard of such a problem before and I am really curious how that should
   be related to the translations plugin.
 * Based on your descriptions:
    Something seems to go wrong with either Ajax logic,
   JavaScript or templates – the last description let’s me assume that something
   is wrong with theme templates. But I can only say better if I could test myself.
 * Thanks, Dave 🙂
 * P.S. My kontakt is: [http://deckerweb.de/kontakt/](http://deckerweb.de/kontakt/)
 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366963)
 * …in the meantime you can also try to add this snippet to your wp-config.php file:
 *     ```
       define( 'CONCATENATE_SCRIPTS', false );
       ```
   
 * Thanks, Dave 🙂
 *  Thread Starter [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366967)
 * Hej!
 * Your account is now an admin account. Thx.
 * If I include your snippet in the ‘wp-includes/functions.php’ the site is no longer
   working. Only a blank page.
 * The define-line is now in the wp-config.php, but no difference.
 * Thank you and bye
    Sven
 *  Plugin Author [David Decker](https://wordpress.org/support/users/daveshine/)
 * (@daveshine)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366989)
 * Hi Sven!
 * Thanks for your patience and the chance for me to test things out.
    I researched
   for over 3 hours on your site with testing and found out this: 1) seems to be
   a memory issue on your server I set the WP PHP Memory to 128M but in reality 
   your server seems to be blocked at 64M —> always when this limit is reached the
   server “bursts” and you’ll get ajax errors.
 * The memory is needed to process all the different tasks on checkout or anywhere
   else a lot of stuff has to be worked on.
 * So, when loading translations, there is needed a lot of memory: the packaged 
   translations with WooCommerce are not complete so load faster, need less RAM.
   My plugin loads completely all translations for frontend and backend. If I did
   remove one or the other I got it working – but only if 2-3 of your other plugins
   were disabled.
 * So in my opinion it’s a memory issue. Ask your hosting provider if they could
   give you more memory, I would say 128M in PHP or better up 256 so you are on 
   the safe side.
 * I cannot promise 100% that is only possible with a full debug testing but so 
   far I couldn’t find direct errors with the theme — beyond the fact that the whole
   system bursts when too many stuff is processed.
 * The theme you’re using currently is not very good coded, really bad to be honest,
   still it seems to work properly for the moment.
 * The issue in general with the ajax processing in the background seems to be directly
   conneced with those issues: [http://docs.woothemes.com/document/endless-loadingspinner-on-the-checkout-page/](http://docs.woothemes.com/document/endless-loadingspinner-on-the-checkout-page/)
 * -> 1) is ok with your site!
    -> 2) cannot be, as my plugin has no Javascript 
   in it and does not tweak other JS! -> 3) so this was the only thing left: PHP
   memory – and this is the real logical point with translations so I am sure this
   is the issue.
 * I recommend to NOT use my plugin FOR NOW – with that current server environment
   you’ll have no luck. With better server/memory you could try again of course.
   
   If you are not using the plugin you could still use my language files if copying
   them over to the woocommerce plugin folder for i18n.
 * I hope that helps. I will update the FAQ/Description of my plugin with next update
   to make people more aware of the memory issue of WooCommerce – and which may 
   occur on high translation loading on smaller servers.
 * Hope that helps.
    –Dave 🙂
 *  Thread Starter [baxmann](https://wordpress.org/support/users/baxmann/)
 * (@baxmann)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366995)
 * Hej!
 * Thank you very, very much … for _your_ patience and motivation. This helps me
   a lot.
 * I am a little disapointed that the theme I just bought is not that good. I will
   stick with your translation-files for the moment. But will contact my hoster.
 * Bye
    Sven

Viewing 11 replies - 1 through 11 (of 11 total)

 The topic ‘Checkout process not working’ is closed to new replies.

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 * 11 replies
 * 2 participants
 * Last reply from: [baxmann](https://wordpress.org/support/users/baxmann/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/checkout-process-not-working/#post-4366995)
 * Status: resolved