Title: Checkout problem
Last modified: September 26, 2024

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# Checkout problem

 *  Resolved [oumar390](https://wordpress.org/support/users/oumar390/)
 * (@oumar390)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/checkout-problem-28/)
 * ✕
 * This card can’t be used for your payment. Let’s try a different card.
 * Now it says that before user add his billing address information and it can make
   them think it doesnt work
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-problem-28%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Easy Payment](https://wordpress.org/support/users/easypayment/)
 * (@easypayment)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/checkout-problem-28/#post-18039103)
 * [@oumar390](https://wordpress.org/support/users/oumar390/) 
   It looks like you’re
   seeing this message because the PayPal Sandbox is rejecting the card before all
   necessary information, like the billing address, has been added. Please make 
   sure to complete the billing address details first, then try using the card again.
   If the issue continues, it could be related to the card type or settings in the
   sandbox environment. Feel free to reach out if you need further assistance.Also
   have you try latest version of the plugin? your previous support ticket has been
   resolved.
 *  Plugin Author [Easy Payment](https://wordpress.org/support/users/easypayment/)
 * (@easypayment)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/checkout-problem-28/#post-18040622)
 * [@oumar390](https://wordpress.org/support/users/oumar390/) 
   I haven’t received
   any response from you, so I went ahead and resolved the issue. Feel free to create
   a new support ticket if you encounter any further issues.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Checkout problem’ is closed to new replies.

 * ![](https://ps.w.org/woo-paypal-gateway/assets/icon-256x256.png?rev=3275768)
 * [Payment Gateway for PayPal on WooCommerce](https://wordpress.org/plugins/woo-paypal-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-paypal-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-paypal-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-paypal-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-paypal-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-paypal-gateway/reviews/)

## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)
 * [paypal checkout](https://wordpress.org/support/topic-tag/paypal-checkout/)

 * 2 replies
 * 2 participants
 * Last reply from: [Easy Payment](https://wordpress.org/support/users/easypayment/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/checkout-problem-28/#post-18040622)
 * Status: resolved