Title: Checkout – Place Order Error
Last modified: April 22, 2020

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# Checkout – Place Order Error

 *  Resolved [Soma](https://wordpress.org/support/users/jembatan/)
 * (@jembatan)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/)
 * Hi everyone,
    I need help. I have been searching for days for this solution. 
   I have this error that says “Internal Server Error” when I click “Place Order”
   button on the checkout page. When I click the button again, it says “Sorry, your
   session has expired. Return to shop”. These exact errors happen both in my live
   and local sites. So far, I’ve tried deactivate other plugins, changed a theme,
   activate wp_debug with no success. I am sure what to do now. Please help.
 * Thank you very much!
    -  This topic was modified 6 years, 1 month ago by [Soma](https://wordpress.org/support/users/jembatan/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-place-order-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12714736)
 * Hi [@jembatan](https://wordpress.org/support/users/jembatan/)
 * I visited the site and tested the checkout, but could not reproduce the error
   that you have reported. I was able to checkout without issue
 * ![Screenshot]([https://d.pr/i/27Ktpz+](https://d.pr/i/27Ktpz+))
    Screenshot direct
   link: [https://d.pr/i/27Ktpz](https://d.pr/i/27Ktpz)
 * Is this still happening? If so, can you provide exact steps and a screenshot 
   of where this error happens?
 *  Thread Starter [Soma](https://wordpress.org/support/users/jembatan/)
 * (@jembatan)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12728559)
 * Hi Amanda,
    thank you so much for your quick reply. Yes, with that theme, but
   when I try it with Twenty Twenty theme, it doesn’t work. I tried it with Twenty
   Seventeen, but it worked well. Strangely, when I activated the Twenty Twenty 
   again, it works for some. I tested with a few devices, mostly work, but problems
   still occur sometimes. I couldn’t screenshot, but the message was “Sorry, your
   session has expired. Return to shop”. Can you help me try this and see if this
   works this time? This is the link: jembatanbahasa.com/shop/
 * Thank you.
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12738672)
 * Hi [@jembatan](https://wordpress.org/support/users/jembatan/)
 * I’m sorry, but I am still not able to reproduce the issue that you are reporting.
   As you can see, I am able to proceed to payment from the checkout without an 
   issue
 * 
    Link to image: [https://d.pr/i/IVoFki](https://d.pr/i/IVoFki)
 * I’d recommend reaching out to your hosting to see if they have any logs for your
   site that could provide further information on why this is happening for you 
   intermittently.
 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12794634)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [Soma](https://wordpress.org/support/users/jembatan/)
 * (@jembatan)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12795071)
 * Thanks Etienne. It’s all good now. Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Checkout – Place Order Error’ is closed to new replies.

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## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)

 * 5 replies
 * 3 participants
 * Last reply from: [Soma](https://wordpress.org/support/users/jembatan/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/checkout-place-order-error/#post-12795071)
 * Status: resolved