Checkout page refresh during the registration

  • Resolved Themico

    (@themico)


    2 years, 5 months ago

    Hello,

    if you open the provided link and then click a ‘Get 7 days for $1’ button, you will get on a standard checkout page with 2 options – Paypal and Stripe.

    In the case of Stripe, the unregistered user just fills the registration details, enter card details, and then register and process the payment simultaneously. On a single checkout page submit.

    But in the case of PayPal, a user fills the registration form and instead of PayPal button, he sees Sign Up Now button. When clicking it, the page refreshes (with user registration), and only then the user can proceed to payment with PayPal. So the same page must be submitted twice.

    How can we do that if PayPal payment is selected, the user will not need to submit the page twice – first for the signup and only then to proceed with payment? This is a poor user experience.

    BTW, I disable all other payment sources in the plugin settings.

    Thank you.

    • This topic was modified 2 years, 5 months ago by Themico.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Themico

    (@themico)

    2 years, 5 months ago

    Additional information – this happens only with subscription orders. We tried both WooCommerce Subscription and Subscription for WooCommerce by WebToffee.

    As soon as the checkout contains a subscription – Paypal button is only visible after checkout submits, which causes a user registration. And only then Paypal button appears.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 5 months ago

    Hi @themico,

    Yes, you are correct.
    Guest users currently can’t purchase a subscription and create an account in one single step. The core problem is not so trivial to resolve and a solution will be applied in multiple stages.
    The next update will work around the problem in a temporary manner (disabling the gateway for guest users), but we will provide a better solution with a second update, hopefully soon after.

    Kind regards,
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)
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